Insurance Policy Processing Clerks
SOC: 43-9041.02

Description:

Process applications for, changes to, reinstatement of, and cancellation of insurance policies. Duties include reviewing insurance applications to ensure that all questions have been answered, compiling data on insurance policy changes, changing policy records to conform to insured party's specifications, compiling data on lapsed insurance policies to determine automatic reinstatement according to company policies, canceling insurance policies as requested by agents, and verifying the accuracy of insurance company records.


National Salary Information:

Hourly Statistics:

Annual Statistics:

Source: Bureau of Labor Statistics 2015 wage data.


Employment Projections:

Employment (2014):
285,400 employed

Projected (2024):
303,100 employed

Projected growth (2014-2024)


Source: Bureau of Labor Statistics 2015 2014-2024 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2014-2024). "Projected job openings" represent openings due to growth and replacement.


Alternate Titles:

  • Account Administrator
  • Account Manager
  • Administrative Underwriter
  • Agency Service Coordinator
  • Agency Service Representative
  • Associate Financial Representative
  • Cancellation Clerk
  • Claims Assistant
  • Claims Processor
  • Commercial Customer Service Representative
  • Commercial Lines Assistant
  • Customer Service Agent
  • Customer Service Reprensentative
  • Customer Service Representative (CSR)
  • Customer Service Technician
  • Data Entry Clerk
  • Data Entry Operator
  • Document Processor
  • Document Reviewer
  • Field Secretary
  • Insurance Analyst
  • Insurance Biller
  • Insurance Checker
  • Insurance Examining Clerk
  • Insurance Processing Clerk
  • Insurance Processor
  • Medical Claims Processor
  • Medical Collector
  • Personal Lines Account Manager
  • Personal Lines Customer Service Representative
  • Policy Change Clerk
  • Policy Checker
  • Policy Issue Clerk
  • Policy Service Coordinator
  • Policy Services Representative
  • Premium Representative
  • Premium Service Representative
  • Processing Clerk
  • Rater Associate
  • Reinsurance Clerk
  • Reviewer
  • Revival Clerk
  • Secretary
  • Service Representative
  • Special Certificate Dictator
  • Underwriting Assistant


  • Job Zone Two: Some Preparation Needed

    Experience:

    Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.

    Education:

    These occupations usually require a high school diploma.

    Job Training:

    Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.


    Required Skills:

  • Reading Comprehension
  • Active Listening
  • Writing
  • Speaking
  • Mathematics
  • Critical Thinking
  • Active Learning
  • Learning Strategies
  • Monitoring
  • Social Perceptiveness
  • Coordination
  • Persuasion
  • Negotiation
  • Instructing
  • Service Orientation
  • Complex Problem Solving
  • Operations Analysis
  • Programming
  • Operation Monitoring
  • Quality Control Analysis
  • Judgment and Decision Making
  • Systems Analysis
  • Systems Evaluation
  • Time Management
  • Management of Financial Resources
  • Management of Material Resources
  • Management of Personnel Resources

  • Knowledge Used:

  • Administration and Management
  • Clerical
  • Economics and Accounting
  • Sales and Marketing
  • Customer and Personal Service
  • Personnel and Human Resources
  • Production and Processing
  • Computers and Electronics
  • Mathematics
  • Psychology
  • Sociology and Anthropology
  • Geography
  • Medicine and Dentistry
  • Education and Training
  • English Language
  • Philosophy and Theology
  • Public Safety and Security
  • Law and Government
  • Telecommunications
  • Communications and Media
  • Transportation


  • Tasks:

  • Modify, update, and process existing policies and claims to reflect any change in beneficiary, amount of coverage, or type of insurance.
  • Process and record new insurance policies and claims.
  • Review and verify data, such as age, name, address, and principal sum and value of property on insurance applications and policies.
  • Organize and work with detailed office or warehouse records, maintaining files for each policyholder, including policies that are to be reinstated or cancelled.
  • Examine letters from policyholders or agents, original insurance applications, and other company documents to determine if changes are needed and effects of changes.
  • Correspond with insured or agent to obtain information or inform them of account status or changes.
  • Transcribe data to worksheets and enter data into computer for use in preparing documents and adjusting accounts.
  • Notify insurance agent and accounting department of policy cancellation.
  • Interview clients and take their calls to provide customer service and obtain information on claims.
  • Compare information from application to criteria for policy reinstatement and approve reinstatement when criteria are met.
  • Process, prepare, and submit business or government forms, such as submitting applications for coverage to insurance carriers.
  • Collect initial premiums and issue receipts.
  • Calculate premiums, refunds, commissions, adjustments, and new reserve requirements, using insurance rate standards.
  • Obtain computer printout of policy cancellations or retrieve cancellation cards from file.
  • Compose business correspondence for supervisors, managers, and professionals.
  • Check computations of interest accrued, premiums due, and settlement surrender on loan values.

  • Tools & Technology:

  • 10-key calculators
  • Desktop computers
  • Dictation machines
  • Personal computers
  • Account management software
  • Data entry software
  • Database software
  • IBM Lotus Notes
  • Insurance rating software
  • InSystems Calligo Enterprise
  • Microsoft Access
  • Microsoft Excel
  • Microsoft Internet Explorer
  • Microsoft Office software
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Word
  • Novell GroupWise
  • Policy issuance system software
  • Spreadsheet software
  • Web browser software
  • Word processing software


  • office and administrative support


    industry stats

    SOC: 43-0000

    Total Employed: 21,846,420

    Average Annual Salary: $36,330