Postal Service Clerks
SOC: 43-5051.00

Description:

Perform any combination of tasks in a post office, such as receive letters and parcels; sell postage and revenue stamps, postal cards, and stamped envelopes; fill out and sell money orders; place mail in pigeon holes of mail rack or in bags; and examine mail for correct postage.


National Salary Information:

Hourly Statistics:

Annual Statistics:

Source: Bureau of Labor Statistics 2015 wage data.


Employment Projections:

Employment (2014):
69,600 employed

Projected (2024):
51,300 employed

Projected growth (2014-2024)


Source: Bureau of Labor Statistics 2015 2014-2024 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2014-2024). "Projected job openings" represent openings due to growth and replacement.


Alternate Titles:

  • Accountable Clerk
  • Assistant
  • Bulk Clerk
  • Bulk Mail Clerk
  • Bulk Mail Entry Unit Technician (BMEU Tech)
  • Bulk Mail Technician
  • Business Mail Entry Clerk
  • Clerk
  • Counter Clerk
  • Delivery Clerk
  • Distribution Clerk
  • Dock Clerk
  • Mail Agent
  • Mail Caller
  • Mail Clerk
  • Mail Handler
  • Mail Order Clerk
  • Mailing Clerk
  • Mailroom Clerk
  • Money Order Clerk
  • Nixie Clerk
  • Parcel Post Clerk
  • Part Time Flexible Clerk (PTF Clerk)
  • Post Office Clerk
  • Postal Clerk
  • Postal Retail Clerk
  • Postal Service Clerk
  • Postal Service Window Clerk
  • Postal Worker
  • Sales and Distribution Clerk
  • Sales and Service Associate (SSA)
  • Sales Associate
  • Special Delivery Clerk
  • Stamp Clerk
  • Unit Technician
  • Window Clerk
  • Window/Distribution Clerk


  • Job Zone Two: Some Preparation Needed

    Experience:

    Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.

    Education:

    These occupations usually require a high school diploma.

    Job Training:

    Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.


    Required Skills:

  • Reading Comprehension
  • Active Listening
  • Writing
  • Speaking
  • Mathematics
  • Critical Thinking
  • Active Learning
  • Learning Strategies
  • Monitoring
  • Social Perceptiveness
  • Coordination
  • Persuasion
  • Negotiation
  • Instructing
  • Service Orientation
  • Complex Problem Solving
  • Operations Analysis
  • Programming
  • Operation Monitoring
  • Operation and Control
  • Troubleshooting
  • Quality Control Analysis
  • Judgment and Decision Making
  • Systems Analysis
  • Systems Evaluation
  • Time Management
  • Management of Financial Resources
  • Management of Material Resources
  • Management of Personnel Resources

  • Knowledge Used:

  • Administration and Management
  • Clerical
  • Economics and Accounting
  • Sales and Marketing
  • Customer and Personal Service
  • Personnel and Human Resources
  • Production and Processing
  • Computers and Electronics
  • Engineering and Technology
  • Design
  • Mechanical
  • Mathematics
  • Psychology
  • Geography
  • Education and Training
  • English Language
  • Foreign Language
  • Public Safety and Security
  • Law and Government
  • Telecommunications
  • Communications and Media
  • Transportation


  • Tasks:

  • Keep money drawers in order, and record and balance daily transactions.
  • Weigh letters and parcels, compute mailing costs based on type, weight, and destination, and affix correct postage.
  • Obtain signatures from recipients of registered or special delivery mail.
  • Register, certify, and insure letters and parcels.
  • Sell and collect payment for products such as stamps, prepaid mail envelopes, and money orders.
  • Check mail to ensure correct postage and that packages and letters are in proper condition for mailing.
  • Answer questions regarding mail regulations and procedures, postage rates, and post office boxes.
  • Complete forms regarding changes of address, or theft or loss of mail, or for special services such as registered or priority mail.
  • Provide assistance to the public in complying with federal regulations of Postal Service and other federal agencies.
  • Sort incoming and outgoing mail, according to type and destination, by hand or by operating electronic mail-sorting and scanning devices.
  • Cash money orders.
  • Rent post office boxes to customers.
  • Put undelivered parcels away, retrieve them when customers come to claim them, and complete any related documentation.
  • Provide customers with assistance in filing claims for mail theft, or lost or damaged mail.
  • Respond to complaints regarding mail theft, delivery problems, and lost or damaged mail, filling out forms and making appropriate referrals for investigation.
  • Receive letters and parcels, and place mail into bags.
  • Feed mail into postage canceling devices or hand stamp mail to cancel postage.
  • Transport mail from one work station to another.
  • Set postage meters, and calibrate them to ensure correct operation.
  • Post announcements or government information on public bulletin boards.

  • Tools & Technology:

  • Automated mail processing equipment
  • Barcode scanners
  • Barcode sorters
  • Bin stackers
  • Doubles detectors
  • Electronic mail sorting devices
  • General purpose mail containers
  • Hand stamps
  • Hand trucks
  • Mail bags
  • Mail scales
  • Mail transport carts
  • Money drawers
  • Optical character readers
  • Packaging tape dispensers
  • Point of sale workstations
  • Postage meters
  • Security device removers
  • Security devices
  • Sorting machines
  • Stamp cancelers
  • Warehouse dollies
  • Budgeting software
  • Delivery operations information system DOIS
  • Electronic Time Clock ETC
  • Inventory tracking software
  • Microsoft Windows
  • NCR Advanced Store
  • Point of sale POS software
  • Time and Attendance Collection System TACS


  • office and administrative support


    industry stats

    SOC: 43-0000

    Total Employed: 21,846,420

    Average Annual Salary: $36,330