Reservation and Transportation Ticket Agents and Travel Clerks
SOC: 43-4181.00

Description:

Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets, contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.


National Salary Information:

Hourly Statistics:

Annual Statistics:

Source: Bureau of Labor Statistics 2015 wage data.


Employment Projections:

Employment (2014):
140,800 employed

Projected (2024):
138,800 employed

Projected growth (2014-2024)


Source: Bureau of Labor Statistics 2015 2014-2024 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2014-2024). "Projected job openings" represent openings due to growth and replacement.


Alternate Titles:

  • Airline Reservation Agent
  • Airline Reservationist
  • Airline Station Agent
  • Airline Ticket Agent
  • Airport Sales Agent
  • Auto Club Travel Counselor
  • Automobile Club Information Clerk
  • Automobile Travel Club Counselor
  • Baggage Agent
  • Baggage Clerk
  • Cabin Agent
  • Commercial Agent
  • Customer Service Agent
  • Departure Clerk
  • Depot Agent
  • Fleet Service Clerk
  • Flight Agent
  • Flight Service Agent
  • Gate Agent
  • General Passenger Agent
  • Hotel Reservation Agent
  • Hotel Reservationist
  • Interchange Agent
  • Passenger Agent
  • Passenger Booking Clerk
  • Passenger Rate Clerk
  • Passenger Solicitor
  • Railroad Passenger Agent
  • Reservation Agent
  • Reservation Clerk
  • Reservation Sales Agent
  • Reservationist
  • Reservations Agent
  • Reservations and Ticketing Agent
  • Road Advisor
  • Road Consultant
  • Space Control Agent
  • Space Controller
  • Station Agent
  • Steamship Agent
  • Ticket Agent
  • Ticket Clerk
  • Ticket Dispatcher
  • Ticket Seller
  • Ticketing Clerk
  • Tour Coordinator
  • Tour Counselor
  • Tour Sales Representative
  • Tourist Agent
  • Tourist Information Assistant
  • Train Clerk
  • Train Reservation Clerk
  • Transportation Agent
  • Transportation Clerk
  • Travel Clerk


  • Job Zone Two: Some Preparation Needed

    Experience:

    Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.

    Education:

    These occupations usually require a high school diploma.

    Job Training:

    Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.


    Required Skills:

  • Reading Comprehension
  • Active Listening
  • Writing
  • Speaking
  • Mathematics
  • Critical Thinking
  • Active Learning
  • Learning Strategies
  • Monitoring
  • Social Perceptiveness
  • Coordination
  • Persuasion
  • Negotiation
  • Instructing
  • Service Orientation
  • Complex Problem Solving
  • Operations Analysis
  • Technology Design
  • Programming
  • Operation Monitoring
  • Operation and Control
  • Troubleshooting
  • Quality Control Analysis
  • Judgment and Decision Making
  • Systems Analysis
  • Systems Evaluation
  • Time Management
  • Management of Financial Resources
  • Management of Material Resources
  • Management of Personnel Resources

  • Knowledge Used:

  • Administration and Management
  • Clerical
  • Economics and Accounting
  • Sales and Marketing
  • Customer and Personal Service
  • Personnel and Human Resources
  • Production and Processing
  • Computers and Electronics
  • Engineering and Technology
  • Mechanical
  • Mathematics
  • Chemistry
  • Psychology
  • Sociology and Anthropology
  • Geography
  • Medicine and Dentistry
  • Therapy and Counseling
  • Education and Training
  • English Language
  • Foreign Language
  • Fine Arts
  • History and Archeology
  • Philosophy and Theology
  • Public Safety and Security
  • Law and Government
  • Telecommunications
  • Communications and Media
  • Transportation


  • Tasks:

  • Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
  • Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
  • Prepare customer invoices and accept payment.
  • Answer inquiries regarding information such as schedules, accommodations, procedures, and policies.
  • Assemble and issue required documentation, such as tickets, travel insurance policies, and itineraries.
  • Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
  • Inform clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements.
  • Maintain computerized inventories of available passenger space and provide information on space reserved or available.
  • Confer with customers to determine their service requirements and travel preferences.
  • Examine passenger documentation to determine destinations and to assign boarding passes.
  • Provide boarding or disembarking assistance to passengers needing special assistance.
  • Check baggage and cargo and direct passengers to designated locations for loading.
  • Announce arrival and departure information, using public address systems.
  • Trace lost, delayed, or misdirected baggage for customers.
  • Promote particular destinations, tour packages, and other travel services.
  • Provide clients with assistance in preparing required travel documents and forms.
  • Provide customers with travel suggestions and information sources, such as guides, directories, brochures, and maps.
  • Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.
  • Contact motel, hotel, resort, and travel operators to obtain current advertising literature.
  • Keep information facilities clean during operation.
  • Open or close information facilities.

  • Tools & Technology:

  • Airline ticket printers
  • Cash registers
  • Credit card processing machines
  • Desktop computers
  • Laptop computers
  • Multi-line telephone systems
  • Personal computers
  • Private automatic branch exchange PABX systems
  • Public address PA systems
  • Ticket printing machines
  • Amadeus Altea Reservation
  • Computer reservation system CRS software
  • Corel WordPerfect software
  • Email software
  • Galileo 360 Fares
  • GuestServe
  • MICROS Systems MICROS 9700 HMS
  • MICROS Systems OPERA Property Management System PMS
  • Microsoft Access
  • Microsoft Excel
  • Microsoft Office software
  • Microsoft Outlook
  • Microsoft Word
  • Property management system PMS software
  • Property scheduling software
  • Sabre Airline Solutions SabreSonic Ticket
  • Web browser software
  • Worldspan Go! Reservation System software


  • office and administrative support


    industry stats

    SOC: 43-0000

    Total Employed: 21,846,420

    Average Annual Salary: $36,330