Receptionists and Information Clerks
SOC: 43-4171.00

Description:

Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.


National Salary Information:

Hourly Statistics:

Annual Statistics:

Source: Bureau of Labor Statistics 2015 wage data.


Employment Projections:

Employment (2014):
1,028,600 employed

Projected (2024):
1,126,300 employed

Projected growth (2014-2024)


Source: Bureau of Labor Statistics 2015 2014-2024 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2014-2024). "Projected job openings" represent openings due to growth and replacement.


Alternate Titles:

  • Appointment Clerk
  • Appointment Scheduler
  • Appointment Setter
  • Automobile Club Information Clerk
  • Call Center Agent
  • Call Center Operator
  • Call Center Representative
  • Call Taker
  • Clerk Specialist
  • Clinic Receptionist
  • Community Liaison
  • Credit Reporting Clerk
  • Customer Care Representative (CCR)
  • Dental Receptionist
  • Emergency Room Clerk
  • Front Desk Clerk
  • Front Desk Officer
  • Front Desk Receptionist
  • Greeter
  • Guard Entrance Registrar
  • Hospital Receptionist
  • Hospitality Aide
  • In-File Operator
  • Information Assistant
  • Information Specialist
  • Land Leasing Examiner
  • Land Leasing Information Clerk
  • Legal Receptionist
  • Medical Office Receptionist
  • Medical Receptionist
  • Medical Scheduler
  • Member Service Representative
  • Merchandising Assistant
  • Office Assistant
  • Outpatient Clerk
  • Park Aide
  • Patient Registration Representative
  • Pay Station Attendant
  • People Greeter
  • Policyholder Information Clerk
  • Quoter
  • Receptionist
  • Receptionist Telephone Operator
  • Referral and Information Aide
  • Referral Coordinator
  • Register Clerk
  • Registrar
  • Registration Clerk
  • Research Clerk
  • Schedule Announcer
  • Scheduler
  • Senior Receptionist
  • Space Scheduler
  • Telephone Answerer
  • Telephone Appointment Clerk
  • Telephone Clerk
  • Telephone Information Clerk
  • Telephone Operator Receptionist
  • Telephone Quotation Clerk
  • Tourist Information Assistant
  • Unit Assistant
  • Utility Clerk


  • Job Zone Two: Some Preparation Needed

    Experience:

    Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.

    Education:

    These occupations usually require a high school diploma.

    Job Training:

    Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.


    Required Skills:

  • Reading Comprehension
  • Active Listening
  • Writing
  • Speaking
  • Mathematics
  • Critical Thinking
  • Active Learning
  • Learning Strategies
  • Monitoring
  • Social Perceptiveness
  • Coordination
  • Persuasion
  • Negotiation
  • Instructing
  • Service Orientation
  • Complex Problem Solving
  • Technology Design
  • Programming
  • Operation Monitoring
  • Troubleshooting
  • Quality Control Analysis
  • Judgment and Decision Making
  • Systems Analysis
  • Systems Evaluation
  • Time Management
  • Management of Financial Resources
  • Management of Material Resources
  • Management of Personnel Resources

  • Knowledge Used:

  • Administration and Management
  • Clerical
  • Economics and Accounting
  • Sales and Marketing
  • Customer and Personal Service
  • Personnel and Human Resources
  • Production and Processing
  • Computers and Electronics
  • Mechanical
  • Mathematics
  • Psychology
  • Sociology and Anthropology
  • Geography
  • Medicine and Dentistry
  • Therapy and Counseling
  • Education and Training
  • English Language
  • Philosophy and Theology
  • Public Safety and Security
  • Law and Government
  • Telecommunications
  • Communications and Media
  • Transportation


  • Tasks:

  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Receive payment and record receipts for services.
  • Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Hear and resolve complaints from customers or the public.
  • File and maintain records.
  • Transmit information or documents to customers, using computer, mail, or facsimile machine.
  • Schedule appointments and maintain and update appointment calendars.
  • Analyze data to determine answers to questions from customers or members of the public.
  • Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
  • Keep a current record of staff members' whereabouts and availability.
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
  • Calculate and quote rates for tours, stocks, insurance policies, or other products or services.
  • Take orders for merchandise or materials and send them to the proper departments to be filled.
  • Process and prepare memos, correspondence, travel vouchers, or other documents.
  • Schedule space or equipment for special programs and prepare lists of participants.
  • Enroll individuals to participate in programs and notify them of their acceptance.
  • Conduct tours or deliver talks describing features of public facilities, such as a historic site or national park.
  • Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.

  • Tools & Technology:

  • Credit card processing machines
  • Data input scanners
  • Desktop computers
  • Dictation equipment
  • Electric typewriters
  • Filing Cabinets
  • Handheld calculators
  • Laser facsimile machines
  • Multi-line switchboards
  • Multi-line telephone systems
  • Personal computers
  • Photocopying equipment
  • Postage machines
  • Public address PA systems
  • Scanners
  • Switchboards
  • Alpha Software Alpha Five
  • Appointment scheduling software
  • Automated information system software
  • Billing software
  • Bookkeeping software
  • Claim processing system software
  • Corel WordPerfect software
  • Customer relationship management CRM software
  • Database software
  • Desktop publishing software
  • Electronic calendar management software
  • Electronic health record (EHR) software
  • Email software
  • Filing system software
  • GE Healthcare Centricity EMR
  • HMS software
  • IBM Check Processing Control System CPSC
  • IBM Notes
  • IBS QSI System software
  • Intuit QuickBooks
  • Kodak Dental Systems Kodak SOFTDENT Practice management software PMS
  • McKesson Lytec
  • Medical condition coding software
  • Medical procedure coding software
  • Microsoft Excel
  • Microsoft Office SharePoint Server MOSS
  • Microsoft Office software
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Publisher
  • Microsoft Word
  • St. Paul Travelers e-CARMA
  • Web browser software


  • office and administrative support


    industry stats

    SOC: 43-0000

    Total Employed: 21,846,420

    Average Annual Salary: $36,330