Eligibility Interviewers, Government Programs
SOC: 43-4061.00

Description:

Determine eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, social security, and public housing.


National Salary Information:

Hourly Statistics:

Annual Statistics:

Source: Bureau of Labor Statistics 2015 wage data.


Employment Projections:

Employment (2014):
129,900 employed

Projected (2024):
132,000 employed

Projected growth (2014-2024)


Source: Bureau of Labor Statistics 2015 2014-2024 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2014-2024). "Projected job openings" represent openings due to growth and replacement.


Alternate Titles:

  • Business Employment Specialist
  • Career Consultant
  • Case Coordinator
  • Case Worker
  • Cash Application Clerk
  • Claims Deputy
  • Client Services Representative
  • Contact Agent
  • Contact Officer
  • Contact Representative
  • Disability Coordinator
  • Disability Specialist
  • Eligibility and Occupancy Interviewer
  • Eligibility Clerk
  • Eligibility Services Representative
  • Eligibility Specialist
  • Eligibility Technician
  • Eligibility Worker
  • Employment Adjudicator
  • Employment and Claims Aide
  • Employment Specialist
  • Enrollment Coordinator
  • Enrollment Counselor
  • Family Case Coordinator
  • Family Independence Case Manager
  • Fraud Representative
  • Grant Manager
  • Grant Officer
  • Grants Administrator
  • Housing Counselor
  • Intake Clerk
  • Intake Specialist
  • Job Service Consultant
  • Licensed Social Worker
  • Medicare Interviewer
  • Patient Resources and Reimbursement Agent
  • Patient Services Assistant
  • Placement Secretary
  • Program Eligibility Specialist
  • Public Assistance Caseworker
  • Public Housing Interviewer
  • Rehabilitation Clerk
  • Rehabilitation Inspector
  • Social Security Benefits Interviewer
  • Tenant Selector
  • Transition Specialist
  • Unemployment Benefits Claims Taker
  • Unemployment Examiner
  • Unemployment Inspector
  • Veteran Service Officer (VSO)
  • Veterans Employment Representative
  • Vocational Rehabilitation Counselor
  • Welfare Eligibility Interviewer
  • Welfare Eligibility Worker
  • Welfare Interviewer
  • Work Force Advisor
  • Workforce Services Representative (WSR)


  • Job Zone Three: Medium Preparation Needed

    Experience:

    Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.

    Education:

    Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.

    Job Training:

    Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.


    Required Skills:

  • Reading Comprehension
  • Active Listening
  • Writing
  • Speaking
  • Mathematics
  • Science
  • Critical Thinking
  • Active Learning
  • Learning Strategies
  • Monitoring
  • Social Perceptiveness
  • Coordination
  • Persuasion
  • Negotiation
  • Instructing
  • Service Orientation
  • Complex Problem Solving
  • Judgment and Decision Making
  • Systems Analysis
  • Systems Evaluation
  • Time Management
  • Management of Financial Resources
  • Management of Material Resources
  • Management of Personnel Resources

  • Knowledge Used:

  • Administration and Management
  • Clerical
  • Economics and Accounting
  • Sales and Marketing
  • Customer and Personal Service
  • Personnel and Human Resources
  • Production and Processing
  • Computers and Electronics
  • Mathematics
  • Psychology
  • Sociology and Anthropology
  • Medicine and Dentistry
  • Therapy and Counseling
  • Education and Training
  • English Language
  • Foreign Language
  • Public Safety and Security
  • Law and Government
  • Telecommunications
  • Communications and Media
  • Transportation


  • Tasks:

  • Answer applicants' questions about benefits and claim procedures.
  • Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits.
  • Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights.
  • Initiate procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance.
  • Compile, record, and evaluate personal and financial data to verify completeness and accuracy, and to determine eligibility status.
  • Interview and investigate applicants for public assistance to gather information pertinent to their applications.
  • Check with employers or other references to verify answers and obtain further information.
  • Keep records of assigned cases, and prepare required reports.
  • Schedule benefits claimants for adjudication interviews to address questions of eligibility.
  • Prepare applications and forms for applicants for such purposes as school enrollment, employment, and medical services.
  • Refer applicants to job openings or to interviews with other staff, in accordance with administrative guidelines or office procedures.
  • Provide social workers with pertinent information gathered during applicant interviews.
  • Compute and authorize amounts of assistance for programs such as grants, monetary payments, and food stamps.
  • Monitor the payments of benefits throughout the duration of a claim.
  • Provide applicants with assistance in completing application forms such as those for job referrals or unemployment compensation claims.
  • Investigate claimants for the possibility of fraud or abuse.
  • Conduct annual, interim, and special housing reviews and home visits to ensure conformance to regulations.

  • Tools & Technology:

  • Computer data input scanners
  • Copy machines
  • Electric typewriters
  • Laser facsimile machines
  • Multiline telephone systems
  • Passenger vehicles
  • Personal computers
  • Portable calculators
  • Adobe Systems Adobe Reader
  • Client assessment software
  • Corel WinZip
  • Data entry software
  • Email software
  • GE Healthcare Centricity software
  • Medicaid management information system MMIS software
  • Microsoft Access
  • Microsoft Excel
  • Microsoft Office software
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Word
  • Resource and patient management system RPMS patient registration software
  • Resource and patient management system RPMS scheduling software
  • Web browser software


  • office and administrative support


    industry stats

    SOC: 43-0000

    Total Employed: 21,846,420

    Average Annual Salary: $36,330