Patient Representatives
SOC: 43-4051.03

Description:

Assist patients in obtaining services, understanding policies and making health care decisions.


National Salary Information:

Hourly Statistics:

Annual Statistics:

Source: Bureau of Labor Statistics 2015 wage data.


Employment Projections:

Employment (2014):
2,581,800 employed

Projected (2024):
2,834,800 employed

Projected growth (2014-2024)


Source: Bureau of Labor Statistics 2015 2014-2024 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2014-2024). "Projected job openings" represent openings due to growth and replacement.


Alternate Titles:

  • Admissions Coordinator
  • Case Manager
  • Medicaid Service Coordinator (MSC)
  • Patient Access Representative
  • Patient Access Specialist
  • Patient Advocate
  • Patient Care Coordinator
  • Patient Coordinator
  • Patient Financial Representative
  • Patient Ombudsperson
  • Patient Partner
  • Patient Relations Coordinator
  • Patient Relations Manager
  • Patient Relations Representative (PRR)
  • Patient Representative
  • Patient Resource Coordinator
  • Patient Resources and Reimbursement Agent
  • Patient Service Representative
  • Patient Service Specialist
  • Patient Services Assistant
  • Patient Services Representative
  • Service Coordinator
  • Social Services Director
  • Social Worker
  • Volunteer Patient Representative


  • Job Zone Four: Considerable Preparation Needed

    Experience:

    A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified.

    Education:

    Most of these occupations require a four-year bachelor's degree, but some do not.

    Job Training:

    Employees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training.


    Required Skills:

  • Reading Comprehension
  • Active Listening
  • Writing
  • Speaking
  • Mathematics
  • Science
  • Critical Thinking
  • Active Learning
  • Learning Strategies
  • Monitoring
  • Social Perceptiveness
  • Coordination
  • Persuasion
  • Negotiation
  • Instructing
  • Service Orientation
  • Complex Problem Solving
  • Technology Design
  • Programming
  • Operation Monitoring
  • Judgment and Decision Making
  • Systems Analysis
  • Systems Evaluation
  • Time Management
  • Management of Financial Resources
  • Management of Material Resources
  • Management of Personnel Resources

  • Knowledge Used:

  • Administration and Management
  • Clerical
  • Economics and Accounting
  • Sales and Marketing
  • Customer and Personal Service
  • Personnel and Human Resources
  • Production and Processing
  • Food Production
  • Computers and Electronics
  • Engineering and Technology
  • Design
  • Mechanical
  • Mathematics
  • Physics
  • Chemistry
  • Biology
  • Psychology
  • Sociology and Anthropology
  • Geography
  • Medicine and Dentistry
  • Therapy and Counseling
  • Education and Training
  • English Language
  • Foreign Language
  • Fine Arts
  • History and Archeology
  • Philosophy and Theology
  • Public Safety and Security
  • Law and Government
  • Telecommunications
  • Communications and Media
  • Transportation


  • Tasks:

  • Explain policies, procedures, or services to patients using medical or administrative knowledge.
  • Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
  • Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
  • Interview patients or their representatives to identify problems relating to care.
  • Refer patients to appropriate health care services or resources.
  • Analyze patients' abilities to pay to determine charges on a sliding scale.
  • Collect and report data on topics such as patient encounters and inter-institutional problems, making recommendations for change when appropriate.
  • Develop and distribute newsletters, brochures, or other printed materials to share information with patients or medical staff.
  • Teach patients to use home health care equipment.
  • Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care.
  • Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field.
  • Maintain knowledge of community services and resources available to patients.
  • Provide consultation or training to volunteers or staff on topics such as guest relations, patients' rights, and medical issues.

  • Tools & Technology:

  • Computer data input scanners
  • Computer laser printers
  • Desktop computers
  • Laptop computers
  • Laser facsimile machines
  • Laser printers
  • Multi-line telephone systems
  • Personal computers
  • Photocopying equipment
  • Admissions, discharge, and transfer ADT software
  • CareOne CareEnsure
  • Complaint management software
  • Corel WordPerfect Office Suite
  • Customer Expressions Corp i-Sight Corrective Action Software
  • Customer Expressions Corp i-Sight Service & Complaints Software
  • Database software
  • Epic EpicCare Inpatient Clinical System
  • Healthcare common procedure coding system HCPCS software
  • Manhattan Cross Cultural Group Quality Interactions software
  • Medical condition coding software
  • Medical procedure coding software
  • MEDITECH software
  • Microsoft Excel
  • Microsoft Office software
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Windows
  • Microsoft Word
  • Patient satisfaction assessment software
  • Pemimic Patient Relations Suite
  • Peminic Patient Safety & Quality Suite
  • PracticeWorks Systems Kodak WINOMS CS
  • Prognosis Solutions ResolvPRM
  • rL Solutions Feedback MonitorPro
  • Scheduling software
  • Spreadsheet software
  • Web browser software
  • Word processing software


  • office and administrative support


    industry stats

    SOC: 43-0000

    Total Employed: 21,846,420

    Average Annual Salary: $36,330