Correspondence Clerks
SOC: 43-4021.00

Description:

Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.


National Salary Information:

Hourly Statistics:

Annual Statistics:

Source: Bureau of Labor Statistics 2015 wage data.


Employment Projections:

Employment (2014):
8,400 employed

Projected (2024):
7,200 employed

Projected growth (2014-2024)


Source: Bureau of Labor Statistics 2015 2014-2024 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2014-2024). "Projected job openings" represent openings due to growth and replacement.


Alternate Titles:

  • Administrative Assistant
  • Authorization Coordinator
  • Authorization Representative
  • Beneficiary Correspondent
  • Chargeback Specialist
  • Claims Correspondence Clerk
  • Collection Correspondent
  • Commercial Correspondent
  • Correspondence Analyst
  • Correspondence Clerk
  • Correspondence Coordinator
  • Correspondence Dictator
  • Correspondence Renew Clerk
  • Correspondence Representative
  • Correspondence Review Clerk
  • Correspondence Specialist
  • Correspondence Transcriber
  • Correspondent
  • Customer Service Correspondence Clerk
  • Customer Service Representative
  • Dispute Resolution Analyst
  • Dispute Resolution Specialist
  • Dispute Specialist
  • Fan Mail Editor
  • Fans Clerk
  • Legislative Correspondent
  • Medical Authorization Specialist
  • Medicare Correspondence Representative
  • Membership Correspondent
  • Office Correspondent
  • Sales Correspondent
  • Student Loan Correspondent
  • Suggestion Clerk


  • Job Zone Two: Some Preparation Needed

    Experience:

    Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.

    Education:

    These occupations usually require a high school diploma.

    Job Training:

    Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.


    Required Skills:

  • Reading Comprehension
  • Active Listening
  • Writing
  • Speaking
  • Mathematics
  • Critical Thinking
  • Active Learning
  • Learning Strategies
  • Monitoring
  • Social Perceptiveness
  • Coordination
  • Persuasion
  • Negotiation
  • Instructing
  • Service Orientation
  • Complex Problem Solving
  • Operations Analysis
  • Technology Design
  • Programming
  • Quality Control Analysis
  • Judgment and Decision Making
  • Systems Analysis
  • Systems Evaluation
  • Time Management
  • Management of Financial Resources
  • Management of Personnel Resources

  • Knowledge Used:

  • Administration and Management
  • Clerical
  • Economics and Accounting
  • Sales and Marketing
  • Customer and Personal Service
  • Personnel and Human Resources
  • Computers and Electronics
  • Mathematics
  • Psychology
  • Medicine and Dentistry
  • Therapy and Counseling
  • Education and Training
  • English Language
  • Public Safety and Security
  • Telecommunications
  • Communications and Media


  • Tasks:

  • Prepare documents and correspondence such as damage claims, credit and billing inquiries, invoices, and service complaints.
  • Compile data from records to prepare periodic reports.
  • Present clear and concise explanations of governing rules and regulations.
  • Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
  • Type acknowledgment letters to persons sending correspondence.
  • Review correspondence for format and typographical accuracy, assemble the information into a prescribed form with the correct number of copies, and submit it to an authorized official for signature.
  • Maintain files and control records to show correspondence activities.
  • Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.
  • Complete form letters in response to requests or problems identified by correspondence.
  • Route correspondence to other departments for reply.
  • Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service.
  • Ensure that money collected is properly recorded and secured.
  • Respond to internal and external requests for the release of information contained in medical records, copying medical records, and selective extracts in accordance with laws and regulations.
  • Compute costs of records furnished to requesters, and write letters to obtain payment.
  • Compose correspondence requesting medical information and records.
  • Prepare records for shipment by certified mail.
  • Obtain written authorization to access required medical information.
  • Confer with company personnel regarding feasibility of complying with writers' requests.
  • Submit completed documents to typists for typing in final form, and instruct typists in matters such as format, addresses, addressees, and the necessary number of copies.
  • Process orders for goods requested in correspondence.
  • Compile data pertinent to manufacture of special products for customers.

  • Tools & Technology:

  • Computer inkjet printers
  • Computer laser printers
  • Copy machines
  • Document scanners
  • Laser facsimile machines
  • Microfiche viewing equipment
  • Multiline telephone systems
  • Paper folding machines
  • Personal computers
  • Data entry software
  • Electronic health record EHR software
  • Imaging software
  • Microsoft Excel
  • Microsoft Office software
  • Microsoft Outlook
  • Microsoft SharePoint software
  • Microsoft Word
  • SAP software


  • office and administrative support


    industry stats

    SOC: 43-0000

    Total Employed: 21,846,420

    Average Annual Salary: $36,330