Tellers
SOC: 43-3071.00

Description:

Receive and pay out money. Keep records of money and negotiable instruments involved in a financial institution's various transactions.


National Salary Information:

Hourly Statistics:

Annual Statistics:

Source: Bureau of Labor Statistics 2015 wage data.


Employment Projections:

Employment (2014):
520,500 employed

Projected (2024):
480,500 employed

Projected growth (2014-2024)


Source: Bureau of Labor Statistics 2015 2014-2024 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2014-2024). "Projected job openings" represent openings due to growth and replacement.


Alternate Titles:

  • Account Representative
  • Bank Representative
  • Bank Teller
  • Cashier
  • Collection Teller
  • Commercial Teller
  • Coupon Clerk
  • Customer Relationship Specialist
  • Customer Service Associate (CSA)
  • Customer Service Representative (CSR)
  • Drive-in Teller
  • Exchange Clerk
  • Exchange Teller
  • Foreign Banknote Teller
  • Foreign Banknote Teller Trader
  • Foreign Exchange Clerk
  • Loan Teller
  • Mail Teller
  • Member Services Representative
  • Money Counter
  • Money Order Clerk
  • Note Teller
  • Paying Teller
  • Personal Banking Representative
  • Receiving Teller
  • Roving Teller
  • Savings Teller
  • Securities Teller
  • Teller
  • Teller Coordinator
  • Teller Supervisor
  • Universal Banker
  • Utility Teller
  • Vault Teller


  • Job Zone Two: Some Preparation Needed

    Experience:

    Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.

    Education:

    These occupations usually require a high school diploma.

    Job Training:

    Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.


    Required Skills:

  • Reading Comprehension
  • Active Listening
  • Writing
  • Speaking
  • Mathematics
  • Critical Thinking
  • Active Learning
  • Learning Strategies
  • Monitoring
  • Social Perceptiveness
  • Coordination
  • Persuasion
  • Negotiation
  • Instructing
  • Service Orientation
  • Complex Problem Solving
  • Operation Monitoring
  • Operation and Control
  • Quality Control Analysis
  • Judgment and Decision Making
  • Systems Analysis
  • Systems Evaluation
  • Time Management
  • Management of Personnel Resources

  • Knowledge Used:

  • Administration and Management
  • Clerical
  • Economics and Accounting
  • Sales and Marketing
  • Customer and Personal Service
  • Personnel and Human Resources
  • Production and Processing
  • Computers and Electronics
  • Engineering and Technology
  • Mathematics
  • Psychology
  • Sociology and Anthropology
  • Therapy and Counseling
  • Education and Training
  • English Language
  • Foreign Language
  • Public Safety and Security
  • Law and Government
  • Telecommunications
  • Communications and Media
  • Transportation


  • Tasks:

  • Balance currency, coin, and checks in cash drawers at ends of shifts and calculate daily transactions, using computers, calculators, or adding machines.
  • Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
  • Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
  • Examine checks for endorsements and to verify other information, such as dates, bank names, identification of the persons receiving payments, and the legality of the documents.
  • Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
  • Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.
  • Identify transaction mistakes when debits and credits do not balance.
  • Prepare and verify cashier's checks.
  • Arrange monies received in cash boxes and coin dispensers according to denomination.
  • Process transactions, such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits.
  • Receive mortgage, loan, or public utility bill payments, verifying payment dates and amounts due.
  • Resolve problems or discrepancies concerning customers' accounts.
  • Explain, promote, or sell products or services, such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations.
  • Perform clerical tasks, such as typing, filing, and microfilm photography.
  • Monitor bank vaults to ensure cash balances are correct.
  • Order a supply of cash to meet daily needs.
  • Sort and file deposit slips and checks.
  • Receive and count daily inventories of cash, drafts, and travelers' checks.
  • Process and maintain records of customer loans.
  • Count, verify, and post armored car deposits.
  • Carry out special services for customers, such as ordering bank cards and checks.
  • Compute financial fees, interest, and service charges.
  • Obtain and process information required for the provision of services, such as opening accounts, savings plans, and purchasing bonds.
  • Compose, type, and mail customer statements and other correspondence related to issues such as discrepancies and outstanding unpaid items.
  • Issue checks to bond owners in settlement of transactions.
  • Inform customers about foreign currency regulations and compute transaction fees for currency exchanges.
  • Quote unit exchange rates, following daily international rate sheets or computer displays.
  • Prepare work schedules for staff.

  • Tools & Technology:

  • 10-key calculators
  • Automatic teller machines ATMs
  • Cash advance terminals
  • Check encoders
  • Check validation printers
  • Checkwriters
  • Currency counters
  • Desktop computers
  • Document printers
  • Filmers
  • Journal printers
  • Microfilmers
  • Official check imprinters
  • Online video terminals
  • Passbook printers
  • Personal computers
  • Receipt printers
  • Scanners
  • Teller alarms
  • Teller terminals
  • Vault security alarms
  • Accounting software
  • Email software
  • Hyland Software OnBase
  • IBM Notes
  • Information Technology Incorporated Premier Teller
  • Internet browser software
  • ISCheck software
  • Jack Henry & Associates Vertex
  • M&I Data Services software
  • Microsoft Excel
  • Microsoft Office software
  • Microsoft Outlook
  • Microsoft Windows
  • Microsoft Word
  • Sage 50 Accounting
  • Southern Data Systems TellerPro
  • Total Turnkey Solutions E-Vision


  • office and administrative support


    industry stats

    SOC: 43-0000

    Total Employed: 21,846,420

    Average Annual Salary: $36,330