First-Line Supervisors of Office and Administrative Support Workers
SOC: 43-1011.00

Description:

Directly supervise and coordinate the activities of clerical and administrative support workers.


National Salary Information:

Hourly Statistics:

Annual Statistics:

Source: Bureau of Labor Statistics 2015 wage data.


Employment Projections:

Employment (2014):
1,466,100 employed

Projected (2024):
1,587,300 employed

Projected growth (2014-2024)


Source: Bureau of Labor Statistics 2015 2014-2024 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2014-2024). "Projected job openings" represent openings due to growth and replacement.


Alternate Titles:

  • Accounting Administrator
  • Accounting Clerks Supervisor
  • Accounting Director
  • Accounting Manager
  • Accounting Supervisor
  • Accounts Payable Manager
  • Accounts Payable Supervisor
  • Accounts Receivable Manager
  • Accounts Receivable Supervisor
  • Adjustment Supervisor
  • Administrative Coordinator
  • Administrative Officer
  • Administrative Supervisor
  • Admissions Supervisor
  • Admitting Officer
  • Advertising Dispatch Clerks Supervisor
  • Agency Appointments Supervisor
  • Airline Ticket Sales and Reservations Supervisor
  • Animal Hospital Office Supervisor
  • Assembly Stock Supervisor
  • Audit Clerks Supervisor
  • Auto Club Safety Program Coordinator
  • Automatic Chief
  • Automobile Club Safety Program Coordinator
  • Automotive Service Advisor
  • Automotive Service Writer
  • Baggage Agent Supervisor
  • Baggage and Mail Agent
  • Baggagemaster
  • Banking Supervisor
  • Billing Administrator
  • Billing Department Supervisor
  • Billing Supervisor
  • Booking Supervisor
  • Bookkeepers Supervisor
  • Bookkeeping Clerks Supervisor
  • Boxing and Pressing Supervisor
  • Business Manager
  • Call Center Director
  • Call Center Manager
  • Call Center Supervisor
  • Cargo Supervisor
  • Cashiers Supervisor
  • Central Office Operator Supervisor
  • Central Office Telephone Operators Supervisor
  • Central Supply Manager
  • Central Supply Supervisor
  • Central Supply Technician Supervisor
  • Chief Crew Scheduler
  • Chief Load Dispatcher
  • Chief Order Dispatcher
  • Chief Payroll Clerk
  • Chief Service Dispatcher
  • Chief Service Observer
  • Claims Adjuster Supervisor
  • Claims Supervisor
  • Classified Advertising Supervisor
  • Clerical Supervisor
  • Clerk Supervisor
  • Coding Clerks Supervisor
  • Coin Machine Collector Supervisor
  • Collection Supervisor
  • Collections Manager
  • Commissary Agent
  • Communication Center Coordinator
  • Complaint Evaluation Supervisor
  • Computer Operations Supervisor
  • Contact and Service Clerks Supervisor
  • Control Board Operator
  • Coordinator
  • Correspondence Section Supervisor
  • Cost and Sales Record Supervisor
  • Cost Control Supervisor
  • Credit and Loan Collections Supervisor
  • Customer Care Manager
  • Customer Complaint Service Supervisor
  • Customer Records Division Supervisor
  • Customer Service Administrator
  • Customer Service Manager
  • Customer Service Officer
  • Customer Service Representative Supervisor
  • Customer Service Supervisor
  • Customer Services Supervisor
  • Cycle Counter
  • Data Control Clerk Supervisor
  • Data Entry Supervisor
  • Data Processing Supervisor
  • Delivery Department Supervisor
  • Dispatch Manager
  • Documentation Supervisor
  • Facilities Manager
  • Field Service Manager
  • Files Supervisor
  • Film Vault Supervisor
  • Financial Aid Director
  • Flight Reservations Manager
  • Floor Space Allocator
  • Food Checkers and Cashiers Supervisor
  • Force Adjustment Supervisor
  • Front End Manager
  • Front Office Manager
  • Front Office Supervisor
  • Gate Services Supervisor
  • Group Chief Operator
  • Head Control Clerk
  • Head Stock Transfer Clerk
  • Head Transfer Clerk
  • Home Energy Consultant Supervisor
  • Hospital Admissions Officer
  • Hub Lead
  • Inventory Administrator
  • Inventory Control Manager
  • Inventory Control Supervisor
  • Inventory Management Specialist
  • Inventory Specialist Manager
  • Keypunch Operators Supervisor
  • Lending Activities Supervisor
  • Machine Records Units Supervisor
  • Magazine Supervisor
  • Mail Carriers Supervisor
  • Mail Clerks Supervisor
  • Mail Sorting Supervisor
  • Mailing Manager
  • Mailroom Supervisor
  • Mails Supervisor
  • Marking Room Supervisor
  • Measurement Department Chief Clerk
  • Medical Billing Manager
  • Medical Billing Supervisor
  • Meter Readers Supervisor
  • Money Room Supervisor
  • Office Coordinator
  • Office Manager
  • Office Supervisor
  • Operators School Manager
  • Order Takers Supervisor
  • Passenger Service Supervisor
  • Pay Station Department Manager
  • Payroll Administrator
  • Payroll Manager
  • Payroll Master
  • Payroll Supervisor
  • PBX Supervisor (Private Branch Exchange Supervisor)
  • Personnel Clerks Supervisor
  • Petroleum Inspector Supervisor
  • Policy Change Clerks Supervisor
  • Postal Supervisor
  • Print Shop Chief Clerk
  • Production Clerks Supervisor
  • Production Control Supervisor
  • Proof Machine Operator Supervisor
  • Property Master
  • Public Message Service Supervisor
  • Purchasing and Claims Supervisor
  • Rate Supervisor
  • Real Estate Office Supervisor
  • Regulatory Administrator
  • Route Supervisor
  • Sack Department Supervisor
  • Safety Deposit Supervisor
  • Schedule Supervisor
  • Script Supervisor
  • Securities Vault Supervisor
  • Space Control Supervisor
  • Staff Services Manager
  • Statement Clerks Manager
  • Statement Clerks Supervisor
  • Station Agent
  • Steno Pool Supervisor
  • Stock Control Supervisor
  • Stock Room Manager
  • Stock Supervisor
  • Stockroom Supervisor
  • Supervisory Clerk
  • Survey Workers Supervisor
  • Switchboard Operator Supervisor
  • Tabulating Supervisor
  • Tariff Supervisor
  • Team Manager
  • Technical Coordinator
  • Telecommunicator Supervisor
  • Telegraphic Typewriter Operators Supervisor
  • Telephone Clerks Supervisor
  • Telephone Information Supervisor
  • Telephone Operators Supervisor
  • Telephone Order Supervisor
  • Telephone Solicitor Supervisor
  • Teller Supervisor
  • Tellers Supervisor
  • Ticket Sales Supervisor
  • Timekeeping Supervisor
  • Toll Collector Supervisor
  • Tool Crib Manager
  • Tool Crib Supervisor
  • Transcribing Operators Supervisor
  • Travel Information Center Supervisor
  • Trust Accounts Supervisor
  • Typing Pool Supervisor
  • Typing Section Chief
  • Typists Supervisor
  • Underwriting Clerks Supervisor
  • Want Ad Supervisor
  • Ward Service Supervisor
  • Warranty Administrator
  • Warranty Manager
  • Weigh Boss
  • Word Processing Supervisor


  • Job Zone Three: Medium Preparation Needed

    Experience:

    Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.

    Education:

    Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.

    Job Training:

    Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.


    Required Skills:

  • Reading Comprehension
  • Active Listening
  • Writing
  • Speaking
  • Mathematics
  • Critical Thinking
  • Active Learning
  • Learning Strategies
  • Monitoring
  • Social Perceptiveness
  • Coordination
  • Persuasion
  • Negotiation
  • Instructing
  • Service Orientation
  • Complex Problem Solving
  • Operations Analysis
  • Technology Design
  • Programming
  • Operation Monitoring
  • Troubleshooting
  • Quality Control Analysis
  • Judgment and Decision Making
  • Systems Analysis
  • Systems Evaluation
  • Time Management
  • Management of Financial Resources
  • Management of Material Resources
  • Management of Personnel Resources

  • Knowledge Used:

  • Administration and Management
  • Clerical
  • Economics and Accounting
  • Sales and Marketing
  • Customer and Personal Service
  • Personnel and Human Resources
  • Production and Processing
  • Computers and Electronics
  • Engineering and Technology
  • Mechanical
  • Mathematics
  • Psychology
  • Sociology and Anthropology
  • Therapy and Counseling
  • Education and Training
  • English Language
  • Public Safety and Security
  • Law and Government
  • Telecommunications
  • Communications and Media
  • Transportation


  • Tasks:

  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
  • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
  • Train or instruct employees in job duties or company policies or arrange for training to be provided.
  • Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
  • Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
  • Recruit, interview, and select employees.
  • Interpret and communicate work procedures and company policies to staff.
  • Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
  • Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
  • Compute figures such as balances, totals, or commissions.
  • Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.
  • Coordinate activities with other supervisory personnel or with other work units or departments.
  • Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes.
  • Develop or update procedures, policies, or standards.
  • Make recommendations to management concerning such issues as staffing decisions or procedural changes.
  • Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.
  • Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
  • Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.
  • Develop work schedules according to budgets and workloads.
  • Monitor inventory levels and requisition or purchase supplies as needed.
  • Discuss work problems or grievances with union representatives.
  • Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services.
  • Arrange for necessary maintenance or repair work.
  • Keep informed of provisions of labor-management agreements and their effects on departmental operations.
  • Coordinate or perform activities associated with shipping, receiving, distribution, or transportation.
  • Plan layouts of stockrooms, warehouses, or other storage areas, considering turnover, size, weight, or related factors pertaining to items stored.

  • Tools & Technology:

  • 10-key calculators
  • Computer data input scanners
  • Computer laser printers
  • Desktop computers
  • Laptop computers
  • Laser facsimile machines
  • Liquid crystal display LCD projectors
  • Multi-line telephone systems
  • Personal computers
  • Photocopiers
  • Photocopying equipment
  • Postal scales
  • Scanners
  • Voice mail systems
  • Adobe Systems Adobe Acrobat software
  • Blackbaud The Raiser's Edge
  • Bookkeeping software
  • Contract management software
  • Data entry software
  • Document management system software
  • FileMaker Pro software
  • Handheld computer device software
  • HCSS HeavyBid
  • HCSS HeavyJob
  • Healthcare common procedure coding system HCPCS software
  • Human resource management software HRMS
  • IBM Notes
  • Intuit QuickBooks
  • Intuit QuickBooks software
  • Intuit Quicken software
  • Medical condition coding software
  • Medical procedure coding software
  • MEDITECH software
  • Microsoft Access
  • Microsoft Dynamics GP
  • Microsoft Dynamics software
  • Microsoft Excel
  • Microsoft Internet Explorer
  • Microsoft Office software
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Publisher
  • Microsoft Word
  • Mozilla Firefox
  • Oracle E-Business Suite Financials
  • Oracle Hyperion software
  • Oracle JD Edwards EnterpriseOne
  • Oracle PeopleSoft software
  • Payroll software
  • Project management software
  • Sage 50 Accounting
  • SAP Crystal Reports
  • SAP software
  • Tax software
  • Web browser software
  • Work scheduling software


  • office and administrative support


    industry stats

    SOC: 43-0000

    Total Employed: 21,846,420

    Average Annual Salary: $36,330