Travel Agents
SOC: 41-3041.00

Description:

Plan and sell transportation and accommodations for travel agency customers. Determine destination, modes of transportation, travel dates, costs, and accommodations required. May also describe, plan, and arrange itineraries and sell tour packages. May assist in resolving clients' travel problems.


National Salary Information:

Hourly Statistics:

Annual Statistics:

Source: Bureau of Labor Statistics 2015 wage data.


Employment Projections:

Employment (2014):
74,100 employed

Projected (2024):
65,400 employed

Projected growth (2014-2024)


Source: Bureau of Labor Statistics 2015 2014-2024 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2014-2024). "Projected job openings" represent openings due to growth and replacement.


Alternate Titles:

  • Auto Travel Counselor
  • Certified Corporate Travel Executive
  • Certified Travel Counselor
  • Corporate Travel Agent
  • Corporate Travel Consultant
  • Corporate Travel Counselor
  • Corporate Travel Expert
  • Tour Agent
  • Tour Coordinator
  • Travel Agent
  • Travel Consultant
  • Travel Coordinator
  • Travel Counselor
  • Travel Professional
  • Travel Service Consultant


  • Job Zone Three: Medium Preparation Needed

    Experience:

    Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.

    Education:

    Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.

    Job Training:

    Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.


    Required Skills:

  • Reading Comprehension
  • Active Listening
  • Writing
  • Speaking
  • Mathematics
  • Critical Thinking
  • Active Learning
  • Learning Strategies
  • Monitoring
  • Social Perceptiveness
  • Coordination
  • Persuasion
  • Negotiation
  • Instructing
  • Service Orientation
  • Complex Problem Solving
  • Operations Analysis
  • Technology Design
  • Programming
  • Operation Monitoring
  • Judgment and Decision Making
  • Systems Analysis
  • Systems Evaluation
  • Time Management
  • Management of Financial Resources
  • Management of Material Resources
  • Management of Personnel Resources

  • Knowledge Used:

  • Administration and Management
  • Clerical
  • Economics and Accounting
  • Sales and Marketing
  • Customer and Personal Service
  • Personnel and Human Resources
  • Production and Processing
  • Computers and Electronics
  • Mathematics
  • Psychology
  • Sociology and Anthropology
  • Geography
  • Education and Training
  • English Language
  • Foreign Language
  • History and Archeology
  • Public Safety and Security
  • Law and Government
  • Telecommunications
  • Communications and Media
  • Transportation


  • Tasks:

  • Collect payment for transportation and accommodations from customer.
  • Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
  • Compute cost of travel and accommodations, using calculator, computer, carrier tariff books, and hotel rate books, or quote package tour's costs.
  • Book transportation and hotel reservations, using computer terminal or telephone.
  • Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers.
  • Provide customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations.
  • Print or request transportation carrier tickets, using computer printer system or system link to travel carrier.

  • Tools & Technology:

  • Card readers
  • Computer inkjet printers
  • Computer laser printers
  • Copy machines
  • Laser facsimile machines
  • Multiline telephone systems
  • Personal computers
  • Printing calculators
  • Public address systems
  • Ticket printing machines
  • Apollo Reservation System
  • Colibripms Software Colibri
  • DataSwell
  • Galor Travel Booster
  • Global distribution system GDS software
  • Globekey Agentkey
  • Illusions Online Illusions OnDemand
  • IMS Travel Agent Reservation Software System
  • Intuit QuickBooks software
  • MGHworld Travel Agents Software
  • Microsoft Access
  • Microsoft Excel
  • Microsoft Office software
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Word
  • Orbitz Worldwide Orbitz for Agents
  • Rezdy
  • Rezgo
  • Rezopia
  • Sabre Airline Solutions SabreSonic Customer Sales & Service
  • Sabre Central Command
  • TourCMS
  • TourWriter
  • Travel Agent CMS
  • TravelCarma
  • Travii


  • sales and related


    industry stats

    SOC: 41-0000

    Total Employed: 14,462,120

    Average Annual Salary: $39,320