Slot Supervisors
SOC: 39-1012.00

Description:

Supervise and coordinate activities of slot department workers to provide service to patrons. Handle and settle complaints of players. Verify and pay off jackpots. Reset slot machines after payoffs. Make repairs or adjustments to slot machines or recommend removal of slot machines for repair. Report hazards and enforce safety rules.


National Salary Information:

Hourly Statistics:

Annual Statistics:

Source: Bureau of Labor Statistics 2015 wage data.


Employment Projections:

Employment (2014):
7,100 employed

Projected (2024):
6,900 employed

Projected growth (2014-2024)


Source: Bureau of Labor Statistics 2015 2014-2024 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2014-2024). "Projected job openings" represent openings due to growth and replacement.


Alternate Titles:

  • Cardroom Supervisor
  • Casino Floor Runner
  • Casino Manager
  • Casino Shift Manager (CSM)
  • Casino Slot Supervisor
  • Contract Runner
  • Converting Technician
  • Electronic Gaming Device Supervisor
  • Floor Runner
  • Floor Slot Technician
  • Floorman
  • Gaming Manager On Duty (Gaming MOD)
  • Key Person
  • Patron Attendant
  • Slot Attendant
  • Slot Floor Attendant
  • Slot Floor Supervisor
  • Slot Floorman
  • Slot Floorperson
  • Slot Host
  • Slot Key
  • Slot Key Person
  • Slot Machine Floor Person
  • Slot Machine Key Person
  • Slot Shift Manager
  • Slot Supervisor
  • Slot Tech
  • Slot Technician
  • Video Poker Floorman


  • Job Zone Two: Some Preparation Needed

    Experience:

    Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.

    Education:

    These occupations usually require a high school diploma.

    Job Training:

    Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.


    Required Skills:

  • Reading Comprehension
  • Active Listening
  • Writing
  • Speaking
  • Mathematics
  • Science
  • Critical Thinking
  • Active Learning
  • Learning Strategies
  • Monitoring
  • Social Perceptiveness
  • Coordination
  • Persuasion
  • Negotiation
  • Instructing
  • Service Orientation
  • Complex Problem Solving
  • Equipment Selection
  • Operation Monitoring
  • Operation and Control
  • Equipment Maintenance
  • Troubleshooting
  • Repairing
  • Quality Control Analysis
  • Judgment and Decision Making
  • Systems Analysis
  • Systems Evaluation
  • Time Management
  • Management of Material Resources
  • Management of Personnel Resources

  • Knowledge Used:

  • Administration and Management
  • Clerical
  • Economics and Accounting
  • Sales and Marketing
  • Customer and Personal Service
  • Personnel and Human Resources
  • Production and Processing
  • Computers and Electronics
  • Design
  • Mechanical
  • Mathematics
  • Psychology
  • Sociology and Anthropology
  • Therapy and Counseling
  • Education and Training
  • English Language
  • Foreign Language
  • History and Archeology
  • Public Safety and Security
  • Law and Government
  • Telecommunications
  • Communications and Media


  • Tasks:

  • Monitor payment of hand-delivered jackpots to ensure promptness.
  • Monitor functioning of slot machine coin dispensers and fill coin hoppers when necessary.
  • Respond to and resolve patrons' complaints.
  • Patrol assigned areas to ensure that players are following rules and that machines are functioning correctly.
  • Reset slot machines after payoffs.
  • Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.
  • Record the specifics of malfunctioning machines and document malfunctions needing repair.
  • Exchange currency for customers, converting currency into requested combinations of bills and coins.
  • Answer patrons' questions about gaming machine functions and payouts.
  • Attach "out of order" signs to malfunctioning machines, and notify technicians when machines need to be repaired or removed.
  • Enforce safety rules, and report or remove safety hazards as well as guests who are underage, intoxicated, disruptive, or cheating.
  • Coordinate and oversee the work of slot department workers, including change runners and slot technicians.

  • Tools & Technology:

  • 10-key calculators
  • Board testers
  • Copy machines
  • Digital multimeters
  • Digital oscilloscopes
  • Electronic cash registers
  • Laptop computers
  • Laser facsimile machines
  • Mobile radios
  • Multi-line telephone systems
  • Payment kiosks
  • Personal computers
  • Phillips screwdrivers
  • Slot machines
  • Ticket printers
  • Microsoft Access
  • Microsoft Excel
  • Microsoft Office software
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Word


  • personal care and service


    industry stats

    SOC: 39-0000

    Total Employed: 4,307,500

    Average Annual Salary: $25,650