Counter Attendants, Cafeteria, Food Concession, and Coffee Shop
SOC: 35-3022.00

Description:

Serve food to diners at counter or from a steam table.


National Salary Information:

Hourly Statistics:

Annual Statistics:

Source: Bureau of Labor Statistics 2015 wage data.


Employment Projections:

Employment (2014):
481,200 employed

Projected (2024):
510,000 employed

Projected growth (2014-2024)


Source: Bureau of Labor Statistics 2015 2014-2024 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2014-2024). "Projected job openings" represent openings due to growth and replacement.


Alternate Titles:

  • Barista
  • Cafe Attendant
  • Cafe Server
  • Cafe Worker
  • Cafeteria Cook
  • Cafeteria Food Server
  • Cafeteria Server
  • Cafeteria Worker
  • Candy Attendant
  • Candy Bar Attendant
  • Candy Counter Clerk
  • Canteen Operator
  • Cashier
  • Clerk
  • Coffee Attendant
  • Coffee Brewer
  • Coffee Shop or Cafeteria Lunchroom Counter Attendant
  • Concession Attendant
  • Concession Cashier
  • Concession Stand Attendant
  • Concessionaire
  • Cook
  • Counter Clerk
  • Counter Helper
  • Counter Hop
  • Counter Person
  • Counter Server
  • Counter Waiter
  • Counter Waitress/Waiter
  • Crew Member
  • Deli Worker (Delicatessen Worker)
  • Dish Up Person
  • Drive Thru Order Taker
  • Food Counter Worker
  • Food Server
  • Food Service Assistant
  • Food Service Counter Clerk
  • Food Service Order Clerk
  • Food Service Worker
  • Fountain Attendant
  • Fountain Clerk
  • Fountain Dispenser
  • Fountain Helper
  • Fountain Jerk
  • Fountain Operator
  • Fountain Server
  • Fountain Waitress/Waiter
  • Front Counter Attendant
  • Hot Dog Vender
  • Ice Cream Dipper
  • Ice Cream Man
  • Ice Cream Scooper
  • Ice Cream Server
  • Ice Cream Shop Associate
  • Kitchen and Counter Worker (K and C Worker)
  • Line Person
  • Line Server
  • Order Clerk
  • Order Filler
  • Order Taker
  • Popcorn Attendant
  • Restaurant Worker
  • Sandwich Artist
  • Sandwich Counter Attendant
  • Server
  • Snack Bar Attendant
  • Soda Clerk
  • Soda Dispenser
  • Soda Fountain Clerk
  • Soda Fountain Operator
  • Soda Jerker
  • Steam Table Attendant
  • Steam Table Worker
  • Take Out Waiter
  • Take Out Waitress
  • Waiter
  • Waitress
  • Window Clerk


  • Job Zone One: Little or No Preparation Needed

    Experience:

    Little or no previous work-related skill, knowledge, or experience is needed for these occupations. For example, a person can become a waiter or waitress even if he/she has never worked before.

    Education:

    Some of these occupations may require a high school diploma or GED certificate.

    Job Training:

    Employees in these occupations need anywhere from a few days to a few months of training. Usually, an experienced worker could show you how to do the job.


    Required Skills:

  • Reading Comprehension
  • Active Listening
  • Writing
  • Speaking
  • Mathematics
  • Critical Thinking
  • Active Learning
  • Learning Strategies
  • Monitoring
  • Social Perceptiveness
  • Coordination
  • Persuasion
  • Negotiation
  • Instructing
  • Service Orientation
  • Complex Problem Solving
  • Technology Design
  • Operation Monitoring
  • Troubleshooting
  • Quality Control Analysis
  • Judgment and Decision Making
  • Systems Analysis
  • Systems Evaluation
  • Time Management
  • Management of Financial Resources
  • Management of Material Resources
  • Management of Personnel Resources

  • Knowledge Used:

  • Administration and Management
  • Clerical
  • Economics and Accounting
  • Sales and Marketing
  • Customer and Personal Service
  • Personnel and Human Resources
  • Production and Processing
  • Food Production
  • Computers and Electronics
  • Engineering and Technology
  • Mechanical
  • Mathematics
  • Physics
  • Chemistry
  • Psychology
  • Sociology and Anthropology
  • Medicine and Dentistry
  • Therapy and Counseling
  • Education and Training
  • English Language
  • Public Safety and Security
  • Telecommunications
  • Communications and Media
  • Transportation


  • Tasks:

  • Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment.
  • Serve food, beverages, or desserts to customers in such settings as take-out counters of restaurants or lunchrooms, business or industrial establishments, hotel rooms, and cars.
  • Replenish foods at serving stations.
  • Take customers' orders and write ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders.
  • Wrap menu item such as sandwiches, hot entrees, and desserts for serving or for takeout.
  • Prepare bills for food, using cash registers, calculators, or adding machines, and accept payment or make change.
  • Deliver orders to kitchens, and pick up and serve food when it is ready.
  • Serve salads, vegetables, meat, breads, and cocktails, ladle soups and sauces, portion desserts, and fill beverage cups and glasses.
  • Add relishes and garnishes to food orders, according to instructions.
  • Carve meat.
  • Order items needed to replenish supplies.
  • Set up dining areas for meals and clear them following meals.
  • Brew coffee and tea, and fill containers with requested beverages.
  • Balance receipts and payments in cash registers.
  • Arrange reservations for patrons of dining establishments.
  • Cook food or prepare food items, such as sandwiches, salads, and ice cream dishes, using standard formulas or following directions.
  • Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.

  • Tools & Technology:

  • Blenders
  • Cappuccino makers
  • Carbonated beverage dispensers
  • Cash registers
  • Chefs' knives
  • Commercial coffee grinders
  • Commercial coffeemakers
  • Commercial dishwashers
  • Commercial food slicers
  • Commercial glasswashers
  • Commercial kitchen grills
  • Commercial microwave ovens
  • Credit card machines
  • Credit card processing machines
  • Desktop computers
  • Electric ovens
  • Electric stoves
  • Espresso machines
  • Food thermometers
  • Gas ovens
  • Gas stoves
  • Handheld calculators
  • Ice machines
  • Ice-making machines
  • Infrared heat lamps
  • Intercom systems
  • Juice dispensers
  • Milk frothers
  • Milkshake and smoothie machines
  • Mixers
  • Personal computers
  • Point of sale POS computer terminals
  • Portion scales
  • Slicing machines
  • Soda machines
  • Soft-serve ice cream machines
  • Steam tables
  • Ticket printers
  • Touch screen monitors
  • Aldelo Systems Aldelo for Restaurants Pro
  • Data entry software
  • Foodman Home-Delivery
  • Microsoft Windows
  • Plexis Software Plexis POS
  • Point of sale POS software
  • RestaurantPlus PRO


  • food preparation and serving related


    industry stats

    SOC: 35-0000

    Total Employed: 12,577,080

    Average Annual Salary: $22,850