Social and Community Service Managers
SOC: 11-9151.00

Description:

Plan, direct, or coordinate the activities of a social service program or community outreach organization. Oversee the program or organization's budget and policies regarding participant involvement, program requirements, and benefits. Work may involve directing social workers, counselors, or probation officers.


National Salary Information:

Hourly Statistics:

Annual Statistics:

Source: Bureau of Labor Statistics 2015 wage data.


Alternate Titles:

  • Adoption Services Manager
  • Adult Daycare Coordinator
  • Borough Coordinator
  • Bureau Director
  • Child Welfare Director
  • Children's Service Supervisor
  • Clinical Services Director
  • Club Manager
  • Community Center Director
  • Community Organization Director
  • Community Outreach Coordinator
  • Community Service Director
  • Community Service Organization Director
  • Community Services Block Grant/Outreach Social Worker (CSBG/Outreach Social Worker)
  • Contract Sheltered Workshop Supervisor
  • Counseling Services Manager
  • Department Director
  • Director of Casework
  • Director of Casework Department
  • Director of Casework Services
  • Director of Child Welfare Services
  • Director of Community Center
  • Director of District Office
  • Director of Family Service Center
  • Director of Field Coordination
  • Director of Field Service
  • Director of Group Counseling Program
  • Director of Neighborhood Service Center
  • Director of Scout Work
  • Director of Social Services
  • Director of Teenage Activities
  • Director of Veterans Affairs
  • District Leader
  • District or District Office Director
  • Family Service Center Director
  • Field Administrator
  • Field Director
  • Field Representative
  • Grant Manager
  • Grant Officer
  • Grants Administrator
  • Group Home Manager
  • Group Work Program Director
  • Home Service Director
  • Membership Director
  • Multi-Share Program Coordinator
  • Neighborhood Service Center Director
  • Non Profit Director
  • Non-Profit Director
  • Nonprofit Director
  • Nonprofit Manager
  • Offender Workforce Development Program Manager (OWDPM)
  • Outreach Coordinator
  • Parole Director
  • Personal Care Attendant/Independent Living Services Coordinator (PCA/ILS Coordinator)
  • Program Director
  • Program Manager
  • Psychiatric Social Worker Supervisor
  • Public Welfare Director
  • Red Cross Executive Director
  • Rehabilitation Center Manager
  • Residential Supervisor
  • Scout Executive
  • Service Director
  • Sheltered Workshop Executive Director
  • Social Service Agency Director
  • Social Service Coordinator
  • Social Service Director
  • Social Services Director
  • Social Services Manager
  • Social Welfare Administrator
  • Social Work Administrator
  • Student Activities Director
  • Teenage Program Director
  • Vocational Rehabilitation Administrator
  • Volunteer Services Director
  • Volunteer Services Manager
  • Volunteer Services Supervisor
  • Welfare Administrator
  • Welfare Director
  • Welfare Manager
  • Welfare Officer
  • Youth Program Director


  • Job Zone Four: Considerable Preparation Needed

    Experience:

    A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified.

    Education:

    Most of these occupations require a four-year bachelor's degree, but some do not.

    Job Training:

    Employees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training.


    Required Skills:

  • Reading Comprehension
  • Active Listening
  • Writing
  • Speaking
  • Mathematics
  • Science
  • Critical Thinking
  • Active Learning
  • Learning Strategies
  • Monitoring
  • Social Perceptiveness
  • Coordination
  • Persuasion
  • Negotiation
  • Instructing
  • Service Orientation
  • Complex Problem Solving
  • Operations Analysis
  • Technology Design
  • Programming
  • Operation Monitoring
  • Operation and Control
  • Quality Control Analysis
  • Judgment and Decision Making
  • Systems Analysis
  • Systems Evaluation
  • Time Management
  • Management of Financial Resources
  • Management of Material Resources
  • Management of Personnel Resources

  • Knowledge Used:

  • Administration and Management
  • Clerical
  • Economics and Accounting
  • Sales and Marketing
  • Customer and Personal Service
  • Personnel and Human Resources
  • Production and Processing
  • Food Production
  • Computers and Electronics
  • Engineering and Technology
  • Design
  • Building and Construction
  • Mechanical
  • Mathematics
  • Chemistry
  • Biology
  • Psychology
  • Sociology and Anthropology
  • Geography
  • Medicine and Dentistry
  • Therapy and Counseling
  • Education and Training
  • English Language
  • Foreign Language
  • Fine Arts
  • History and Archeology
  • Philosophy and Theology
  • Public Safety and Security
  • Law and Government
  • Telecommunications
  • Communications and Media
  • Transportation


  • Tasks:

  • Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated.
  • Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.
  • Direct activities of professional and technical staff members and volunteers.
  • Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
  • Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management.
  • Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.
  • Research and analyze member or community needs to determine program directions and goals.
  • Speak to community groups to explain and interpret agency purposes, programs, and policies.
  • Recruit, interview, and hire or sign up volunteers and staff.
  • Represent organizations in relations with governmental and media institutions.
  • Plan and administer budgets for programs, equipment, and support services.
  • Analyze proposed legislation, regulations, or rule changes to determine how agency services could be impacted.
  • Act as consultants to agency staff and other community programs regarding the interpretation of program-related federal, state, and county regulations and policies.
  • Direct fundraising activities and the preparation of public relations materials.
  • Provide direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints.
  • Implement and evaluate staff, volunteer, or community training programs.

  • Tools & Technology:

  • 10-key calculators
  • Desktop computers
  • Laptop computers
  • Multi-line telephone systems
  • Personal computers
  • Client information databases
  • Corel QuattroPro
  • Corel WordPerfect Office Suite
  • FileMaker Pro software
  • Financial accounting software
  • IBM Lotus 1-2-3
  • Microsoft Access
  • Microsoft Excel
  • Microsoft Office software
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Visual FoxPro
  • Microsoft Word
  • Oracle Reports
  • PointClickCare software
  • Presentation software
  • Web browser software


  • management


    industry stats

    SOC: 11-0000

    Total Employed: 6,936,990

    Average Annual Salary: $115,020