Lodging Managers
SOC: 11-9081.00

Description:

Plan, direct, or coordinate activities of an organization or department that provides lodging and other accommodations.


National Salary Information:

Hourly Statistics:

Annual Statistics:

Source: Bureau of Labor Statistics 2015 wage data.


Alternate Titles:

  • Agricultural Labor Camp Manager
  • Apartment Coordinator
  • Bed and Breakfast Innkeeper
  • Boardinghouse Keeper
  • Camp Director
  • Campground Manager
  • Director of Front Office
  • Director of Housing
  • Dude Ranch Manager
  • Front Desk Manager
  • Front Office Agent
  • Front Office Manager
  • General Manager
  • Guest Services Manager
  • Hospitality Manager
  • Hotel Director
  • Hotel General Manager
  • Hotel Manager
  • Hotel Operation Manager
  • Hotel Operations Manager
  • Hotel or Motel Manager
  • Hotel Superintendent
  • Housing Officer
  • Innkeeper
  • Landlady
  • Lodging Facilities Manager
  • Managing Director
  • Motel Keeper
  • Motel Operator
  • Motor Hotel Manager
  • Night Manager
  • Operations Manager
  • Recreational Resort Manager
  • Recreational Vehicle Resort Manager
  • Resident Manager
  • Resort Keeper
  • Resort Manager
  • Rooming House Keeper
  • Rooming House Operator
  • Rooms Director
  • Tourist Cabin Keeper
  • Tourist Home Keeper


  • Job Zone Three: Medium Preparation Needed

    Experience:

    Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.

    Education:

    Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.

    Job Training:

    Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.


    Required Skills:

  • Reading Comprehension
  • Active Listening
  • Writing
  • Speaking
  • Mathematics
  • Critical Thinking
  • Active Learning
  • Learning Strategies
  • Monitoring
  • Social Perceptiveness
  • Coordination
  • Persuasion
  • Negotiation
  • Instructing
  • Service Orientation
  • Complex Problem Solving
  • Operations Analysis
  • Technology Design
  • Equipment Selection
  • Programming
  • Operation Monitoring
  • Operation and Control
  • Equipment Maintenance
  • Troubleshooting
  • Repairing
  • Quality Control Analysis
  • Judgment and Decision Making
  • Systems Analysis
  • Systems Evaluation
  • Time Management
  • Management of Financial Resources
  • Management of Material Resources
  • Management of Personnel Resources

  • Knowledge Used:

  • Administration and Management
  • Clerical
  • Economics and Accounting
  • Sales and Marketing
  • Customer and Personal Service
  • Personnel and Human Resources
  • Production and Processing
  • Computers and Electronics
  • Engineering and Technology
  • Design
  • Building and Construction
  • Mechanical
  • Mathematics
  • Physics
  • Chemistry
  • Psychology
  • Geography
  • Medicine and Dentistry
  • Therapy and Counseling
  • Education and Training
  • English Language
  • Foreign Language
  • Fine Arts
  • History and Archeology
  • Philosophy and Theology
  • Public Safety and Security
  • Law and Government
  • Telecommunications
  • Communications and Media
  • Transportation


  • Tasks:

  • Greet and register guests.
  • Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
  • Assign duties to workers, and schedule shifts.
  • Coordinate front-office activities of hotels or motels, and resolve problems.
  • Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
  • Confer and cooperate with other managers to ensure coordination of hotel activities.
  • Manage and maintain temporary or permanent lodging facilities.
  • Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.
  • Train staff members.
  • Show, rent, or assign accommodations.
  • Develop and implement policies and procedures for the operation of a department or establishment.
  • Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
  • Prepare required paperwork pertaining to departmental functions.
  • Interview and hire applicants.
  • Purchase supplies, and arrange for outside services, such as deliveries, laundry, maintenance and repair, and trash collection.
  • Arrange telephone answering services, deliver mail and packages, or answer questions regarding locations for eating and entertainment.
  • Perform marketing and public relations activities.
  • Organize and coordinate the work of staff and convention personnel for meetings to be held at a particular facility.
  • Receive and process advance registration payments, mail letters of confirmation, or return checks when registrations cannot be accepted.
  • Meet with clients to schedule and plan details of conventions, banquets, receptions and other functions.
  • Provide assistance to staff members by inspecting rooms, setting tables, or doing laundry.
  • Book tickets for guests for local tours and attractions.
  • Monitor the revenue activity of the hotel or facility.
  • Collect payments and record data pertaining to funds and expenditures.

  • Tools & Technology:

  • 10-key calculators
  • Cash registers
  • Credit card processing machines
  • Desktop computers
  • Handheld computers
  • Laptop computers
  • Multi-line telephone systems
  • Personal computers
  • Private automatic branch exchange PABX systems
  • Voice mail systems
  • Accounting software
  • Anand Systems ASI FrontDesk
  • Delphi software
  • Email software
  • Enablez ResortSuite
  • ePOS Business Solutions System 3 POS
  • Execu/Tech Systems HOTEL Premium
  • GraceSoft Easy InnKeeping Suite
  • GuestClick software
  • Hotel management system software
  • Housekeeping management software
  • INN-Client Server Systems ICSS Atrium
  • iRez Systems Rezware XP7
  • M-Tech Hotel Service Optimization System HotSOS
  • MICROS Systems OPERA Enterprise Solution OES
  • Microsoft Excel
  • Microsoft Office software
  • Microsoft PowerPoint
  • Microsoft Word
  • Oracle JD Edwards EnterpriseOne
  • Payroll software
  • RedSky IT Entirety e-Booking
  • Silverbyte Systems Optima Property Management System PMS
  • TCS Hotel Software Guest Tracker
  • UniResMan software


  • management


    industry stats

    SOC: 11-0000

    Total Employed: 6,936,990

    Average Annual Salary: $115,020