Funeral Service Managers
SOC: 11-9061.00

Description:

Plan, direct, or coordinate the services or resources of funeral homes. Includes activities such as determining prices for services or merchandise and managing the facilities of funeral homes.


National Salary Information:

Hourly Statistics:

Annual Statistics:

Source: Bureau of Labor Statistics 2015 wage data.


Alternate Titles:

  • Arranging Funeral Director
  • Assistant Manager of Operations
  • Funeral Counselor
  • Funeral Home Director
  • Funeral Home General Manager
  • Funeral Home Location Manager
  • Funeral Home Manager
  • Funeral Planner
  • Funeral Planning Counselor
  • Funeral Pre-arrangement Counselor
  • Funeral Sales Manager
  • Funeral Service Manager
  • Location Manager
  • Market Manager
  • Mortuary Operations Manager
  • Operations Manager
  • Sales Manager, Prearranged Funerals
  • Scheduling Manager


  • Job Zone Three: Medium Preparation Needed

    Experience:

    Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.

    Education:

    Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.

    Job Training:

    Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.


    Required Skills:

  • Reading Comprehension
  • Active Listening
  • Writing
  • Speaking
  • Mathematics
  • Critical Thinking
  • Active Learning
  • Learning Strategies
  • Monitoring
  • Social Perceptiveness
  • Coordination
  • Persuasion
  • Negotiation
  • Instructing
  • Service Orientation
  • Complex Problem Solving
  • Technology Design
  • Programming
  • Operation Monitoring
  • Operation and Control
  • Troubleshooting
  • Quality Control Analysis
  • Judgment and Decision Making
  • Systems Analysis
  • Systems Evaluation
  • Time Management
  • Management of Financial Resources
  • Management of Material Resources
  • Management of Personnel Resources

  • Knowledge Used:

  • Administration and Management
  • Clerical
  • Economics and Accounting
  • Sales and Marketing
  • Customer and Personal Service
  • Personnel and Human Resources
  • Production and Processing
  • Computers and Electronics
  • Engineering and Technology
  • Design
  • Building and Construction
  • Mechanical
  • Mathematics
  • Physics
  • Chemistry
  • Biology
  • Psychology
  • Sociology and Anthropology
  • Geography
  • Medicine and Dentistry
  • Therapy and Counseling
  • Education and Training
  • English Language
  • Foreign Language
  • History and Archeology
  • Philosophy and Theology
  • Public Safety and Security
  • Law and Government
  • Telecommunications
  • Communications and Media
  • Transportation


  • Tasks:

  • Attend or make presentations at community events to promote funeral home services or build community relationships.
  • Conduct market research and analyze industry trends.
  • Consult with families or friends of the deceased to arrange funeral details, such as obituary notice wording, casket selection, or plans for services.
  • Direct and supervise work of embalmers, funeral attendants, death certificate clerks, cosmetologists, or other staff.
  • Direct or monitor administrative, support, repair, or maintenance services for funeral homes.
  • Monitor funeral service operations to ensure that they comply with applicable policies, regulations, and laws.
  • Negotiate contracts for prearranged funeral services.
  • Offer counsel and comfort to families and friends of the deceased.
  • Plan and implement changes to service offerings to meet community needs or increase funeral home revenues.
  • Plan and implement sales promotions or other marketing strategies and activities for funeral home operations.
  • Respond to customer complaints, legal inquiries, payment negotiations, or other post-service matters.
  • Review financial statements, sales or activity reports, or other performance data to identify opportunities for cost reductions or service improvements.
  • Schedule funerals, burials, or cremations.
  • Sell funeral services, products, or merchandise to clients.
  • Set marketing, sales, or other financial goals for funeral service establishments and monitor progress toward these goals.
  • Set prices or credit terms for funeral products or services.
  • Complete and maintain records such as state-required documents, tracking documents, or product inventories.
  • Evaluate the performance of vendors, contract employees, or other service providers to ensure quality and cost-efficiency.
  • Explain goals, policies, or procedures to staff members.
  • Identify skill development needs for funeral home staff.
  • Interview and hire new employees.
  • Schedule work hours for funeral home or contract employees.

  • Tools & Technology:

  • Airbrushing devices
  • Arterial tubes
  • Body bridges
  • Cannula sets
  • Casket carriages
  • Casket lowering devices
  • Centrifugal force pumps
  • Chemical pillows
  • Compaction tampers
  • Cremation stands
  • Curved suture needles
  • Dump trailers
  • Electric mortuary aspirators
  • Embalming machines
  • Embalming tables
  • Funeral church trucks
  • Head blocks
  • Hearses
  • Hydro-electric aspirators
  • Hypodermic syringes
  • Jugular drain tubes
  • Ligators
  • Local exhaust ventilation LEV systems
  • Mausoleum lifts
  • Monument lifts
  • Mortuary bier pins
  • Mortuary cots
  • Mortuary dressing tables
  • Mortuary lift systems
  • Mortuary operating tables
  • Mortuary roller systems
  • Mortuary vans
  • Mouth formers
  • Needle injector guns
  • Nitrile gloves
  • Numbering machines
  • Pallbearer casket carriages
  • Passenger vehicles
  • Personal computers
  • Personal protective equipment
  • Protective latex gloves
  • Respirators
  • Scalpels
  • Sink covers
  • Trocars
  • Vault lowering devices
  • Viscera bags
  • CodeJam MemoriesOnTV
  • CSR Consultants Cemetery Management SC
  • Email software
  • Financial reporting software
  • FPA Software MACCS
  • funeralOne Life Tributes
  • HMIS Advantage
  • Microsoft Excel
  • Microsoft Office software
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Word
  • Mortware Professional
  • Twin Tiers Technologies CIMS
  • Twin Tiers Technologies MIMS
  • Web browser software


  • management


    industry stats

    SOC: 11-0000

    Total Employed: 6,936,990

    Average Annual Salary: $115,020