General and Operations Managers
SOC: 11-1021.00

Description:

Plan, direct, or coordinate the operations of public or private sector organizations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services.


National Salary Information:

Hourly Statistics:

Annual Statistics:

Source: Bureau of Labor Statistics 2015 wage data.


Employment Projections:

Employment (2014):
2,124,100 employed

Projected (2024):
2,275,200 employed

Projected growth (2014-2024)


Source: Bureau of Labor Statistics 2015 2014-2024 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2014-2024). "Projected job openings" represent openings due to growth and replacement.


Alternate Titles:

  • Adjutant General
  • Adult Daycare Coordinator
  • Assistant Manager
  • Building Manager
  • Business Administrator
  • Business Coordinator
  • Business Development Director
  • Business Manager
  • Chief Administrative Officer
  • Chief Deputy
  • Corporate Administrator
  • Corporate Manager
  • Department Store General Manager
  • Department Store Manager
  • District Commercial Superintendent
  • District Plant Superintendent
  • District Traffic Chief
  • District Wire Chief
  • Division Toll Wire Chief
  • Division Traffic Superintendent
  • Drilling and Production Superintendent
  • Electrical Superintendent
  • Equipment Maintenance Superintendent
  • Executive Administrator
  • Executive Director
  • Facilities Manager
  • Facility Manager
  • Field Party Manager
  • Fish and Game Club Manager
  • Fitness Manager
  • General Manager (GM)
  • General Superintendent
  • Golf Course Manager
  • Gym Manager
  • Head of Store Operations
  • Head of Visual Merchandising
  • Industrial Organization Manager
  • Installation Superintendent
  • Laundry Superintendent
  • Lease Operator
  • Line Construction Superintendent
  • Mine Administrator Supervisor
  • Mine Superintendent
  • Movie Theater Manager
  • Newspaper Manager
  • Nonprofit Director
  • Nonprofit Manager
  • Office Manager
  • Offshoring Manager
  • Oil Lease Operator
  • Oil Operator
  • Oil Producer
  • Operations Administrator
  • Operations Director
  • Operations Manager
  • Operations Supervisor
  • Operations Vice President
  • Park Superintendent
  • Parks and Recreation Manager
  • Plant Manager
  • Plant Superintendent
  • Plant Supervisor
  • Print Production Coordinator
  • Print Production Manager
  • Printing Manager
  • Prison Warden
  • Production Manager
  • Program Manager
  • Public Works Director
  • Publication Director
  • Radio Station Manager
  • Refinery Superintendent
  • Relocation Commissioner
  • Revenue Director
  • Revenue Manager
  • Roads Superintendent
  • Salon Manager
  • Shelter Director
  • Shift Superintendent
  • Shop Superintendent
  • Social Insurance Administrator
  • Solid Waste Manager
  • Sports Team Manager
  • Store Manager
  • Street Commissioner
  • Street Superintendent
  • Substation Superintendent
  • Television Station Manager
  • Theatre Manager
  • Venue Manager
  • Water and Sewer Systems Supervisor
  • Water Control Supervisor
  • Water Superintendent
  • Waterworks Supervisor
  • Zoo Director


  • Job Zone Four: Considerable Preparation Needed

    Experience:

    A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified.

    Education:

    Most of these occupations require a four-year bachelor's degree, but some do not.

    Job Training:

    Employees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training.


    Required Skills:

  • Reading Comprehension
  • Active Listening
  • Writing
  • Speaking
  • Mathematics
  • Science
  • Critical Thinking
  • Active Learning
  • Learning Strategies
  • Monitoring
  • Social Perceptiveness
  • Coordination
  • Persuasion
  • Negotiation
  • Instructing
  • Service Orientation
  • Complex Problem Solving
  • Operations Analysis
  • Technology Design
  • Programming
  • Operation Monitoring
  • Operation and Control
  • Troubleshooting
  • Quality Control Analysis
  • Judgment and Decision Making
  • Systems Analysis
  • Systems Evaluation
  • Time Management
  • Management of Financial Resources
  • Management of Material Resources
  • Management of Personnel Resources

  • Knowledge Used:

  • Administration and Management
  • Clerical
  • Economics and Accounting
  • Sales and Marketing
  • Customer and Personal Service
  • Personnel and Human Resources
  • Production and Processing
  • Computers and Electronics
  • Engineering and Technology
  • Design
  • Building and Construction
  • Mechanical
  • Mathematics
  • Physics
  • Chemistry
  • Biology
  • Psychology
  • Sociology and Anthropology
  • Geography
  • Medicine and Dentistry
  • Therapy and Counseling
  • Education and Training
  • English Language
  • Foreign Language
  • Public Safety and Security
  • Law and Government
  • Telecommunications
  • Communications and Media
  • Transportation


  • Tasks:

  • Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
  • Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
  • Develop or implement product-marketing strategies, including advertising campaigns or sales promotions.
  • Direct non-merchandising departments of businesses, such as advertising or purchasing.
  • Recommend locations for new facilities or oversee the remodeling or renovating of current facilities.
  • Plan store layouts or design displays.
  • Implement or oversee environmental management or sustainability programs addressing issues such as recycling, conservation, or waste management.
  • Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.
  • Direct administrative activities directly related to making products or providing services.
  • Prepare staff work schedules and assign specific duties.
  • Monitor suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits.
  • Direct or coordinate financial or budget activities to fund operations, maximize investments, or increase efficiency.
  • Establish or implement departmental policies, goals, objectives, or procedures in conjunction with board members, organization officials, or staff members.
  • Perform personnel functions such as selection, training, or evaluation.
  • Plan or direct activities such as sales promotions that require coordination with other department managers.
  • Set prices or credit terms for goods or services based on forecasts of customer demand.
  • Manage the movement of goods into and out of production facilities to ensure efficiency, effectiveness, or sustainability of operations.

  • Tools & Technology:

  • 10-key calculators
  • Cell phones
  • Computer scanners
  • Credit card processing machines
  • Desktop computers
  • Digital cameras
  • Handtrucks
  • Humidity test chambers
  • Laptop computers
  • Magnetic card readers
  • Personal computers
  • Personal digital assistants PDA
  • Photocopying equipment
  • Point of sale POS systems
  • Profilometers
  • Spectrometers
  • Surveillance cameras
  • Vacuum test chambers
  • ActionWare
  • Adobe Systems Adobe Photoshop software
  • AMG Teleran SalesInSync
  • Apache Hadoop
  • Apple Final Cut Pro
  • Autodesk AutoCAD software
  • Avidian Technologies Prophet
  • Blackbaud The Raiser's Edge
  • Calendar and scheduling software
  • Citrix software
  • CNC Mastercam
  • Computer aided manufacturing CAM software
  • Data entry software
  • Datawatch Monarch
  • Deacom ERP software
  • Dynamic Energy Systems MedAct
  • FileMaker Pro software
  • FrontRange Solutions Goldmine software
  • Fund accounting software
  • Google AdWords
  • Google Analytics
  • Human resource management software HRMS
  • Human resources software
  • IBM Cognos Impromptu
  • IBM Notes
  • IBM Power Systems software
  • InnQuest Software roomMaster
  • Intuit QuickBooks
  • Inventory management software
  • Kronos Workforce Payroll
  • Kronos Workforce Timekeeper
  • LexisNexis software
  • LSA Visual Easy Lean
  • Maximizer Software Maximizer Enterprise
  • Microsoft Access
  • Microsoft Dynamics GP
  • Microsoft Excel
  • Microsoft Exchange Server
  • Microsoft FrontPage
  • Microsoft Internet Explorer
  • Microsoft Office software
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Project
  • Microsoft Publisher
  • Microsoft SharePoint software
  • Microsoft Visio
  • Microsoft Visual Basic
  • Microsoft Word
  • MicroStrategy software
  • Minitab software
  • Mozilla Firefox
  • Mozilla Thunderbird
  • Nagios
  • NetSuite NetCRM
  • Oracle E-Business Suite Financials
  • Oracle Eloqua software
  • Oracle Hyperion software
  • Oracle JD Edwards EnterpriseOne
  • Oracle PeopleSoft Financials
  • Oracle PeopleSoft software
  • Oracle Primavera Enterprise Project Portfolio Management software
  • Payroll software
  • Personnel scheduling software
  • Point of sale POS software
  • Puppet
  • Qlik Tech QlikView
  • R
  • Realization Streamliner
  • Sage 50 Accounting
  • Sage ACT!
  • Sage MAS 500
  • Salesforce.com Salesforce CRM
  • SAP Business Objects software
  • SAP software
  • SAS software
  • Savant MobileRanger
  • SeaMonkey
  • Siemens NX for Manufacturing
  • Software on Sailboats Desktop Sales Manager
  • Splunk Enterprise
  • SPSS software
  • StataCorp Stata
  • Sugar CRM software
  • Sybase software
  • Symantec security software
  • Tableau software
  • Tax software
  • The MathWorks MATLAB
  • Vanguard Software Vanguard Sales Manager
  • vtiger CRM


  • management


    industry stats

    SOC: 11-0000

    Total Employed: 6,936,990

    Average Annual Salary: $115,020