Computer Network Support Specialists
SOC: 15-1152.00

Description:

Analyze, test, troubleshoot, and evaluate existing network systems, such as local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system. Perform network maintenance to ensure networks operate correctly with minimal interruption.


National Salary Information:

Hourly Statistics:

Annual Statistics:

Source: Bureau of Labor Statistics 2015 wage data.


Employment Projections:

Employment (2014):
181,000 employed

Projected (2024):
194,600 employed

Projected growth (2014-2024)


Source: Bureau of Labor Statistics 2015 2014-2024 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2014-2024). "Projected job openings" represent openings due to growth and replacement.


Alternate Titles:

  • Certified Novell Administrator (CNA)
  • Cisco Certified Network Professional (CCNP)
  • Computer Network Specialist
  • Computer Network Support Specialist
  • Computer Networker
  • Configuration Technician
  • Customer Engineer
  • Customer Service Engineer
  • Customer Support Engineer
  • Implementation Consultant
  • Internet Information Technology Specialist
  • Internet Network Specialist
  • Internet Security Specialist
  • Internetworking Technician
  • IT Consultant (Information Technology Consultant)
  • IT Director (Information Technology Director)
  • IT Manager (Information Technology Manager)
  • LAN Support Specialist (Local Area Network Support Specialist)
  • Network Analyst
  • Network and Threat Support Specialist
  • Network Applications Specialist
  • Network Desktop Support Specialist
  • Network Diagnostic Support Specialist
  • Network Engineer
  • Network Management Specialist
  • Network Operations Specialist
  • Network Services Information Technology Specialist
  • Network Specialist
  • Network Support Specialist
  • Network Support Technician
  • Network Technical Analyst
  • Network Technician
  • Network Workstation Technical Specialist
  • Networking Specialist
  • Operations Specialist
  • Personal Computer Network Analyst
  • Senior IT Assistant (Senior Information Technology Assistant)
  • Systems Specialist
  • Systems Support Specialist
  • Technical Analyst
  • VoIP Network Technician
  • WAN Support Specialist (Wide Area Network Support Specialist)


  • Job Zone Four: Considerable Preparation Needed

    Experience:

    A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified.

    Education:

    Most of these occupations require a four-year bachelor's degree, but some do not.

    Job Training:

    Employees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training.


    Required Skills:

  • Reading Comprehension
  • Active Listening
  • Writing
  • Speaking
  • Mathematics
  • Science
  • Critical Thinking
  • Active Learning
  • Learning Strategies
  • Monitoring
  • Social Perceptiveness
  • Coordination
  • Persuasion
  • Negotiation
  • Instructing
  • Service Orientation
  • Complex Problem Solving
  • Operations Analysis
  • Technology Design
  • Equipment Selection
  • Installation
  • Programming
  • Operation Monitoring
  • Operation and Control
  • Equipment Maintenance
  • Troubleshooting
  • Repairing
  • Quality Control Analysis
  • Judgment and Decision Making
  • Systems Analysis
  • Systems Evaluation
  • Time Management
  • Management of Financial Resources
  • Management of Material Resources
  • Management of Personnel Resources

  • Knowledge Used:

  • Administration and Management
  • Clerical
  • Economics and Accounting
  • Sales and Marketing
  • Customer and Personal Service
  • Personnel and Human Resources
  • Production and Processing
  • Computers and Electronics
  • Engineering and Technology
  • Design
  • Building and Construction
  • Mechanical
  • Mathematics
  • Psychology
  • Education and Training
  • English Language
  • Public Safety and Security
  • Law and Government
  • Telecommunications
  • Communications and Media


  • Tasks:

  • Analyze network data to determine network usage, disk space availability, or server function.
  • Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment.
  • Configure security settings or access permissions for groups or individuals.
  • Configure wide area network (WAN) or local area network (LAN) routers or related equipment.
  • Document network support activities.
  • Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes.
  • Identify the causes of networking problems, using diagnostic testing software and equipment.
  • Install and configure wireless networking equipment.
  • Install network software, including security or firewall software.
  • Install new hardware or software systems or components, ensuring integration with existing network systems.
  • Install or repair network cables, including fiber optic cables.
  • Perform routine maintenance or standard repairs to networking components or equipment.
  • Test computer software or hardware, using standard diagnostic testing equipment and procedures.
  • Troubleshoot network or connectivity problems for users or user groups.
  • Analyze and report computer network security breaches or attempted breaches.
  • Back up network data.
  • Create or revise user instructions, procedures, or manuals.
  • Create or update technical documentation for network installations or changes to existing installations.
  • Document help desk requests and resolutions.
  • Maintain logs of network activity.
  • Monitor industry websites or publications for information about patches, releases, viruses, or potential problem identification.
  • Provide telephone support related to networking or connectivity issues.
  • Research hardware or software products to meet technical networking or security needs.
  • Run monthly network reports.
  • Test repaired items to ensure proper operation.
  • Train users in procedures related to network applications software or related systems.

  • Tools & Technology:

  • Asynchronous transfer mode ATM analyzers
  • Cable testers
  • Caching engines
  • Cisco Systems Cisco Application Visibility and Management AVM Traffic Collector
  • Communications analyzers
  • Continuity testers
  • Copy machines
  • Fabric analyzers
  • Fibre channel protocol analyzers
  • Laptop computers
  • Laser facsimile machines
  • Load balancers
  • Mainframe computers
  • Network address translation NAT appliances
  • Personal computers
  • Port analyzer adapters
  • Powerline monitors
  • Redundant array of independent disks RAID systems
  • Remote access servers
  • Screwdrivers
  • Synchronous optical network SONET analyzers
  • T-Birds
  • Test lights
  • Throughput testers
  • Adobe Systems Adobe Acrobat software
  • Anti-spyware software
  • Antivirus software
  • Apache Tomcat
  • Apple Macintosh OS
  • Application management software
  • Arping
  • Automated installation software
  • Avaya software
  • B&W Port Scanner
  • Bash
  • Bentley ProjectWise
  • BitWizard B.V. mtr
  • BlackBerry Enterprise Server
  • BMC Software Control-M software
  • BMC Software Remedy IT Service Management Suite
  • Cisco Systems Cisco NetFlow Collection Engine
  • Cisco Systems Cisco Traffic Analyzer
  • Cisco Systems CiscoWorks LAN Management Solution
  • Cisco Systems CiscoWorks software
  • Citrix software
  • Clarified Networks Clarified Analyzer
  • Colasoft Capsa Enterprise
  • Colasoft Capsa Free
  • Compuware ClientVantage Agentless Monitoring
  • Congruity Technologies Inspector
  • Connectivity software
  • Customer relationship management CRM software
  • Dartware InterMapper
  • Database management software
  • Dig
  • EMC Ionix Network Configuration Manager
  • EMC NetWorker
  • EMC Symmetrix DMX
  • Encryption software
  • Ethereal
  • Ettercap NG
  • File server software
  • Firewall software
  • Fluke Networks Enterprise LANMeter
  • Hewlett Packard HP-UX
  • Hewlett-Packard HP Network Node Manager
  • IBM AIX
  • IBM Notes
  • IBM Security Network Intrusion Prevention System
  • IBM Tivoli NetView Distribution Manager
  • IBM Websphere
  • ifconfig
  • Intrusion prevention system IPS software
  • ipconfig
  • Linux
  • Load testing software
  • LogMatrix NerveCenter
  • McAfee software
  • Microsoft Access
  • Microsoft Active Directory
  • Microsoft Excel
  • Microsoft Exchange Server
  • Microsoft Hyper-V Server
  • Microsoft Internet Information Services IIS
  • Microsoft Network Monitor
  • Microsoft Office software
  • Microsoft PowerPoint
  • Microsoft Project
  • Microsoft SharePoint software
  • Microsoft SQL Server software
  • Microsoft Visual Basic
  • Microsoft Visual Basic Scripting Edition VBScript
  • Microsoft Windows
  • Microsoft Windows PowerShell
  • Microsoft Windows Sysprep
  • Microsoft Word
  • MySQL software
  • nbtstat
  • NetScout Sniffer Global Analyzer
  • NetScout Sniffer Portable Professional Analyzer
  • netstat
  • Network and system vulnerability assessment software
  • Network design software
  • Network Instruments Observer Standard
  • Network intrusion detection software
  • Network monitoring software
  • Network security software
  • ngrep
  • NIKSUN NetDetector
  • NovaStor NovaBACKUP
  • Novell eDirectory
  • Nslookup
  • OPNET SP Sentinel
  • Oracle Java
  • Oracle Solaris
  • Oracle Solaris Snoop
  • Packet analyzers
  • Packet filter software
  • Patch and update management software
  • Ping Identity software
  • Port scanners
  • Practical extraction and reporting language Perl
  • Project planning software
  • Python
  • Red Hat Enterprise Linux
  • Remote control software
  • Root kit detection software
  • Route
  • Roxio Retrospect
  • Ruby
  • Security incident management software
  • SolarWinds software
  • Sonicwall SonicOS Enhanced
  • Storage area network SAN software
  • Symantec Norton Antivirus
  • Symantec pcAnywhere
  • Symantec security software
  • Symantec Veritas NetBackup
  • Tape backup system software
  • Tcpdump software
  • Traceroute
  • Traffic shapers
  • UNIX
  • Virtual private networking VPN software
  • WildPackets OmniPeek Network Analyzer
  • Wireshark
  • ZABBIX software


  • computer and mathematical


    industry stats

    SOC: 15-0000

    Total Employed: 4,005,250

    Average Annual Salary: $86,170